北京招聘

要求：

大专以上学历，护士、护理、临床、中药学、药师等专业优先

2-4年工作经验，需直接面对消费者服务过

有康复教育、护士、临床协调员工作经验者优先。

Accountability 1: Provide direct service to customer

• Provide the product training, trouble shooting service and etc. to customer through the phone or face to face
• Provide direct service of warranty replacement, Speech processor repair and upgrade business, to reduce service TAT in the region.
• Provide loaner of Speech Processor to customer, and mapping for customer when necessary
• Organize and lead Cochlear owned recipient activities in the region by providing product maintenance service, trouble shooting service, training and so on.
• Handle the service consultation and complaint.

Accountability 2: Improve customer satisfaction on both user pay and government tender segments.

• Understand more of front line service and suggest improvement plan accordingly to support the development of future service.
• Collect product complaints in the region to support product quality improvement.
• Enhance recipient training along the life to reduce product failure rate and improve customer satisfaction.

Accountability 3: Engage with Cochlear partner to make Cochlear recipient service more effectiveness and convenient

• Fixed frequency of visit rehab center, to understand Cochlear service performance and improvement areas, and own the relationship between Cochlear and rehab center.
• Cooperate with rehab center or hearing aids shops to develop new channel of service, to make Cochlear service more effective and convenient to recipient.
• Engage with Cochlear volunteers in the region.
• Make the rehab center cooperation program happened together with sales team.

Cochlear Limited is the leading global expert in implantable hearing solutions. For more than 30 years Cochlear has helped over 450,000 people connect to the world of sound. With a global team of over 2,800 passionate experts, Cochlear is an organisation you can be proud to work for. Our people say making a difference in the lives of others is the number one reason they enjoy working at Cochlear.

With a range of solutions for different types of hearing loss, Cochlear maintains the industry’s largest investment in R&D. To improve our products and services we currently work in collaboration with over 100 research partners based in 20 countries.

Cochlear’s mission of “Hear now. And always” embodies our commitment to providing life-time support. To build a sustainable global business, we are continually strengthening our internal capability and infrastructure, through the development of our people, processes and systems. As we continue to launch new products and services, our employees experience growth, change and opportunity right across the business.

Joining the Cochlear team would see you collaborating with dedicated colleagues who share Cochlear’s core values of customer satisfaction, mutual respect, continuous improvement and innovation, performance and professionalism. Whatever career you chose at Cochlear, you will find the work interesting, challenging and rewarding.

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