北京招聘

Description

Reporting Line: LES Shanghai Future TME Manager

Job: Technical Marketing Engineer

Business: Volume LaserJet Products (TPS)

LaserJet and Enterprise Solutions

Imaging and Printing Group

Location: Shanghai

Job Responsibilities:

New Product Development support:

·Build prioritized list of requirements for New products being developed, using learning from current product issues and customer feedback with a goal to further improve overall product experience for customers and reduce need for customer to ask for after-sales support

- Work with New product program team to set aggressive goals for quality and customer experience improvements;

- Identify specific opportunities to achieve these goals and provide any supporting data, samples, customer visit reports to justify and priorities the opportunities;

- Strong engagement with R&D to push quality improvement and Total Customer Experience improvement, review and assist decision making on Fix/No-Fix list based on customer impact, and actively involved in any late design changes or classic issues to control the warranty risk;

- Actively review Test plans and their results to be conducted during product development to ensure no major customer risk release into the field;

·Warranty Estimation and SPAR projection

- Lead warranty estimation and project warranty numbers by analyzing top field quality issue, customer satisfaction, new features, and design changes etc

- Actively engage in warranty SPAR and ASPIRE processes, assist warranty manager to finish yearly business planning, and align with each region on specific warranty goals

- Drive continuous warranty reduction efforts to meet or beat warranty goal on specific product

·Prepare and deliver New Product training to support teams in the region in timely and effective manner to fully prepare the support teams to support the product after launch

- Transition product and issues knowledge, where applicable, to Current product support teams well before product launch;

- Ensure overall support readiness before launch and follow-up and close any outstanding issues;

Qualifications

Experience:

·Experience in managing overall warranty and/or support and services business at WW or region level

·Experience working with R&D and drive quality improvement

·Desirable to have experience and knowledge of Emerging markets SMB customer segment support and product & support preferences for this customer segment

·Desirable to have above experience with Information Technology or Consumer electronics companies and with Digital Printing & Imaging products

Skills, Capabilities:

·Adequate technical competency and sound diagnosis/analytical skills to characterize the issue for engineering teams. Regular follow-up and close-the-loop with regions support partners and engineering labs in timely manner.

·Capability of performing accurate data analysis. Ability to use Customer and product support knowledge and data to recommend and justify future product improvement requirements

·Good command of English (both verbal and written). Good listening and comprehension skills. Be able to review and write documents independently. English is mandatory, however expertise in Mandarin or any other language as added advantage

·Ability to work and perform in virtual teams

·Good presentation skills

·Demonstrate teamwork spirit

·Self-starter, take-risk (can-do) attitude and leadership skills

Qualifications

Education and Experience Required:

· Typically 5+ years to establish proven track record in directly related business

· Typically first level university degree or equivalent work experience; advanced degree is a plus

Knowledge and Skills Required:

· Moderate knowledge of Information Technology (IT) and services industry

· Knowledge of company organization, policies, HP Services (HPS) services offerings, end to end processes, tools, and routes to market. General technical understanding of products.

· Problem detection and analysis of root cause

· Leads teams to achieve results

· Proficiency with desktop applications and familiarity with financial reporting tools

· Moderate level of planning, project management and change management skills

· Good communication skills. Influence within same team and level.

Critical Competencies to Drive Business Results:

Strategic Planning

Translates business unit goals into actionable plans and strategies that reflect the requirements and opportunities within area-of-control

Execution

Actively manages business plans to meet revenue goals/quotas and advance the business interests of HP

Forecast/Budget Control

Tracks & manages rolling forecasts and budgets to ensure timely and accurate roll-ups

Sales Facilitation

Applies influence and organizational savvy to advance sales opportunities externally, with clients, and internally, within HP

Coaching

Personally develops employee performance to ensure individual and group excellence

Workforce Planning

Actively monitors, identifies and addresses sales & resource capability gaps within area-of-control

Services Support Policies & Procedures

Applies understanding of HP service organization and functions to support internal and external customer requests

HP Partner Resources

Effectively accesses appropriate partner resources associated with a solution and guiding account strategy

HPS/BU Business Context

Understands the market segments sold into, the business challenges addressed by HPS/Business Unit (BU) solutions, and HP's strategy for market penetration

HPS/BU Solutions

Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

HPS/BU Implementation

Understands the strategy and customer requirements involved in deploying software solutions

Change Management

Develops methods for supporting innovation and change across the organization

惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。

惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。

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