北京招聘

  

• Oversee and update assigned support service requests

• Provide professional IT support to all China users in Helpdesk function including:

• OS / software / hardware (including computers, door-access, phones, printers, etc.) maintenance & troubleshooting in daily operation.

• Adhere to policies as per corporate manuals and directives

• Work closely with business needs department to maintain a smooth financial and commercial system running.

• Answering users’ inquiries via phone, e-mail or through IT tickets from IT ticketing tools

• Extend computer support for systems’ software and hardware

• Work in accordance with global and local corporate IT policies, security requirements.

• Monitor the IT infrastructure operation and report/resolve any issue and incident.

• Server management and data backup and restore service on daily basis

• Maintain computer peripheral devices like printers and resolve associated problems
  
  

                      

Qualifications:

Associate degree or above major in Computer Science or relevant, or equivalent experience.

v 3 years in IT support in joint venture or Multinational Company is preferred.

v Solid knowledge about MS Windows, Office suite, popular e-mail client, Mac OS and relevant Office suite.

v Good experience in enterprise ticketing tools like Service now and similar

v Rick knowledge about Ethernet, WAN, Wi-Fi. Familiar with networking, LAN, browsers, etc.

v Strong troubleshooting skills in application installation, packaging, workstations, laptop hardware, and software

v Good understanding of desktop, laptop imaging process as per the global imaging tools and imaging procedures. v Fluent in Mandarin & English.

v Excellent Customer oriented attitude, self-learner, self-motivated, active, excellent interpersonal and communication skills and work as a team.

v Ability to work a flexible schedule and work extended hours whenever necessary to meet the needs of the business v Exposure to global support environment, understanding of global IT risk and security policies

   v  Open to travel within China for business as usual   initiatives      

铁山公司总部位于美国马萨诸塞州波士顿市，英文名称Iron Mountain，成立于1951年，于1996年在纽约证券交易所上市。
铁山公司主要从事档案信息管理服务，在档案管理、数据保护和灾后恢复、安全销毁等核心领域居于市场领导地位。自成立以来一直致力于帮助客户管理档案资料，减少合规及泄密风险和降低档案管理成本。
我们的服务涵盖了银行、医院、证券、保险、工业、零售等各行业，并逐渐向学校、律师事务所、会计事务所、设计院等行业拓展。
目前客户群体遍及五大洲的39个国家，客户总数超过14万。铁山运营着全球1000多个档案存储中心、全球雇员超过20000名。
铁山（中国）团队致力于为客户提供优质的服务，并广泛得到信任与好评。随着总部在华投资力度的加强，我们正快速发展成为一家全方位、综合性、专业的档案管理服务供应伙伴。

铁山公司是一个机会均等的雇主，致力于提供包容的工作环境，欢迎多样化的人才。