北京招聘

Hi,

We have a requirement for Desktop/Techncial support engineer in China. If the below job description is suitable for you, please revert with your updated resume. Thanks

Responsibilities

• Address user tickets regarding operating system, software and applications.
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• 
  

Requirements

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude.

"Excis is a global IT services company and excels in cross-border IT services, such as 24/7 IT support, IMAC (install, moves, additions, changes) with particular expertise in Telepresence deployments, international network router / switch configuration, installation and troubleshooting, and also specialists in End User Support services.Many of our clients are Technology Manufacturers, IT Service Providers or Systems Integrators who wish to extend their global delivery & support capability.Excis is their complementary or supplementary technical resource to help deliver those international IT projects'.
In Essence, Our Business Is To Serve Your Business, And As Your IT Services Partner We Offer The Following Value: -
? Centralised Billing (Regardless How Many Countries Are In A Single Project)
? An Established Ando Proven International Delivery Model
? A Flexible, low risk and highly competitive cost model
? A 'do whatever it takes' attitude, to ensure customer satisfaction
? A true partner culture and ethos
In summary, operating globally, with over 1100 technicians to call upon, we focus on:-
1. Reducing your costs
why deal with multiple international partners, Excis is your one stop shop?
Provide a single invoice, regardless of how many countries we engage
2. Increasing your revenues
you can now bid for those complex multinational projects
eliminate the need to train multiple partners
3. You & most importantly your customers' satisfaction
we never forget, we represent you "