北京 [切换城市] 北京招聘

销售助理/客服专员

富昌电子(上海)有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2019-01-02
  • 工作地点:上海-徐汇区
  • 招聘人数:1人
  • 工作经验:3-4年经验
  • 学历要求:大专
  • 职位类别:销售行政专员    客服专员/助理

职位描述

Scope of Responsibility

· Responsible for handling online customer inquiries and complaints such as web function related questions, product search inquiries, purchasing procedure and web trouble shootings.

· Responsible for qualifying, assigning and tracking business leads from web according to the procedure ad policy.

· Capable of using company tools to support and serve web customers via email, hotline, CRM, Live Chat, etc.

· Responsible for post-sales follow-up for web orders such as invoicing, order tracking, goods return, order cancellation, order change, refund, etc, through close collaboration with relevant departments.

· Responsible for collecting customers feedback and complaints on web journey and preparing reports/analysis accordingly for management review

· Any other job related projects/ duties assigned by the Supervisor or Manager


Qualifications

· College degree or above is required

· 2 years experience or above in a customer service capacity or equivalent

· Working experience in electronics industry is preferred

· Electronics engineering education background is preferred

· Proficiency in Microsoft Office Applications

· Good oral and written communication skill in Chinese

· Good written English skills

· Pleasant and patient personality with excellent service mindset

· Good working attitude and self-motive


公司介绍

富昌电子(Future Electronics)是全球知名的电子元器件分销商,向客户提供全球供应链解决方案、定制化工程设计服务以及丰富的电子元器件产品种类,在业界享有盛名。富昌电子在全球44个国家/地区拥有170个办事处及5500余名员工。

联系方式

  • Email:margaret.hu@future.ca
  • 公司地址:浦东新区前滩世贸中心三期 (邮编:200120)
  • 电话:15618513872