销售助理/客服专员
富昌电子(上海)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2019-01-02
- 工作地点:上海-徐汇区
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:大专
- 职位类别:销售行政专员 客服专员/助理
职位描述
Scope of Responsibility
· Responsible for handling online customer inquiries and complaints such as web function related questions, product search inquiries, purchasing procedure and web trouble shootings.
· Responsible for qualifying, assigning and tracking business leads from web according to the procedure ad policy.
· Capable of using company tools to support and serve web customers via email, hotline, CRM, Live Chat, etc.
· Responsible for post-sales follow-up for web orders such as invoicing, order tracking, goods return, order cancellation, order change, refund, etc, through close collaboration with relevant departments.
· Responsible for collecting customers feedback and complaints on web journey and preparing reports/analysis accordingly for management review
· Any other job related projects/ duties assigned by the Supervisor or Manager
Qualifications
· College degree or above is required
· 2 years experience or above in a customer service capacity or equivalent
· Working experience in electronics industry is preferred
· Electronics engineering education background is preferred
· Proficiency in Microsoft Office Applications
· Good oral and written communication skill in Chinese
· Good written English skills
· Pleasant and patient personality with excellent service mindset
· Good working attitude and self-motive
公司介绍
联系方式
- Email:margaret.hu@future.ca
- 公司地址:浦东新区前滩世贸中心三期 (邮编:200120)
- 电话:15618513872