北京招聘

Overall Responsibility/工作概述:

This role provides full support to project co-ordination manager in establishing the high-performing customer servicing team.

Scope of Responsibilites/ 工作职责：

A) Customer Service

1. Provide after-sales services to exhibitors

1) Coordinate with sales to issue sales contracts.

2) Coordinate with finance dept to provide invoice to customers timely after payment is received

3) Manage the floor plan and exhibitors list for sales tools & website

4) Manage the customer servicing hot-line

5) Conduct briefing for exhibitors in preparing their exhibitions effectively

6) Regular calls to respective exhibitors as scheduled. To build deep relationship with them, solve their problems and collection their comments timely

7) Chase exhibitors’ information or forms requested by the show team according to agreed timeline

8) Follow up with outstanding payment as per contracted.

9) Update customer service report on weekly basis and raise the issues up if any

10) Update all the activities and records in Prism-Lite

11) Follow up with all the value-added services offered to exhibitors.

12) Send out exhibitor bulletins and handle their inquiries properly

13) Pay visits to exhibitors for pre-show briefing with respective sales if needed

14) Work with Sales team and customer service manager in putting together the touch points’ enhancement plan for each event.

15) Provide full support to Project Director in establishing the high-performing customer servicing team

2. Provide on-site customer services to exhibitors

1) Take lead of exhibitor reception during move-in period

2) Work with project team in executing the touch points’ enhancement plan for each event.

3) Manage customer service center during show days

4) Help exhibitors on-site and handle their inquiries properly

5) Monitor and manage the performance level of temp staffs.

6) Support on the rebooking program

3. Post show communications with exhibitors

1) Send out “Thank you” letter to exhibitors

2) Make a follow up phone call to exhibitors, thanks them for support, review issues onsite and get their quotes

B) Project Support

1. Generate sales report to show manager and finance department.

2. Update floor plan in accordance with sales report.

3. Manage show setup in Prism-lite

4. Maintenance of show databases (prospects/exhibitors)

5. Take record of check request and prepare expense report to PM as assigned.

6. Maintenance of stock level of shows promotional materials.

7. Pre-show packing preparation including stationary, medicals & onsite purchasing list

8. Support on the production of exhibitors badges

9. Prepare staff-kit for onsite staff

10. Provide administrative support to show team including on-site supports as assigned.

Qualifications/ 任职要求:

1. University graduates At least 2 years experience in project management, exhibition industry experience is preferable

2. Good understanding and relevant knowledge in business culture.

3. Creative and strategically thinking.

4. Good Commercial sense.

5. Able to work under pressure and multi-tasked.

6. Well- organized, Hardworking and self-motivated.

7. Mature, excellent inter-personal communications and presentation skill.

关于RX

RX(励展)旨在为个人、行业社群和组织建立业务。我们将数据和数字产品相结合，帮助客户在我们主办的跨越43个行业、22个国家的400多场展会活动中了解市场信息、寻源产品和完成交易，从而提升面对面活动的影响力。
RX满怀热情对社会产生积极影响，并充分致力于为所有员工创造一个包容的工作环境。RX是RELX（励讯集团）的一部分，RELX是一家为专业和商业客户提供基于信息的分析和决策工具的全球供应商。

关于RXGC

RXGC（励展大中华区）历经40 年的快速发展，在国内拥有多家成员公司、合资企业和约500名员工, 每年举办约70场展会，吸引来自中国和全球的3万余家展商和上百万名专业观众参与，服务12 个专业领域并聚焦7个行业：汽车制造；电子制造；智能制造; 礼品与零售；医疗与健康；印刷包装；餐饮与娱乐。自2020年，RXGC还推出了在线展会、混合模式展会及在线会议，突破时空疆界，在全年为行业社群提供产品展示、连接建立、洞见分享及知识学习的服务。


 

关于RELX

RELX（励讯集团）是一家为专业和商业客户提供基于信息的分析和决策工具的全球供应商。RELX的客户遍布全球180多个国家，在全球约40个国家设有办事处，拥有超过33,000名员工，其中近一半在北美。励讯集团母公司RELX PLC 的股票在伦敦、阿姆斯特丹和纽约证券交易所交易，使用以下交易代码：伦敦: REL; 阿姆斯特丹: REN; 纽约: RELX。市值约为330亿英镑、390亿欧元、470亿美元。



了解更多励展信息:

公司LinkedIn账户名：Reed Exhibitions Greater China
公司微信公众号： 励展博览集团
公司招聘公众号：励展博览集团微招聘