北京招聘

  

JOB PURPOSE:

  

  

The (Senior) Customer Service Specialist / Supervisor / Team Leader is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches. The role includes embarking on program initiatives targeted at meeting the demands / requirements of our customers and thus satisfy their needs.

  

    

  

PRINCIPAL ACCOUNTABILITIES:

  

    

？ Effective day to day customer service operation to support the pre and post shipment requirements of the sales branches.

  

  

？ Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues encountered on a weekly basis.

  

  

    

  

JOB CONTENT:

    

  

？ Daily TOPs driven sort code requirements as related to the Customer backorder assigned.

  

？ Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.

  

？ Perform OMA upload based on the changes in the managing the Customer backorder report.

  

？ Shipment process & coordination in MLT, Shipment out of Consol, Freight upgrade and Drop-shipment including shipment out of MADC & EMEADC.

  

  

？ Work and assist the Sales team in managing their Customer pre & post shipment in area of Warehouse & Shipping instructions (WHI), short or over shipment claim, Proof of Delivery (POD).

  

？ Assist the Sales team in managing & uploading Credit Note and RMA request associate to error’s driven by Customer or Future team as it’s related to the Customer backorder.

  

？ Act as Customer interface on delivery issue on their backlog when ISR are not available to attend to their request.

  

？ Support and drive the requirements generate by Customer account BCR report as it’s relate to fulfillment of bonded parts in their BIM program.

  

？ Ensure knowledge and compliance with all APFSC & Corporate SOPs as related to their needs to complete the task.

  

？ Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution.

  

？ Support assigned back-up of Customers when other team members are out of office.

  

  QUALIFICATIONS  

  

· Minimum requirements: GCE “O” Level or equivalent

  

  

EXPERIENCES

  

  

· Minimum requirements: 2 years experience in a customer service capacity or equivalent

  

  

COMPETENCIES

  

  

· Accurate data entry skills

  

· Proficiency in Microsoft Office Applications – especially in Excel

  

· Good oral and written English skill

  

· Basic knowledge and understanding of transportation modes (air and ocean)

  

· Good interpersonal skill with a high level of initiative and drive

  

  

PERSONALITY TRAITS

  

  

· Pleasant and patient personality with excellent service mindset

  

  

LEARNING & DEVELOPMENT PLANS

  

  

· Web based program management

  

· Time management

  

· Negotiation skills

  

· Able to handle Complaints & Difficult situation

  

· VMI & Supply Chain program

  

  

富昌电子（Future Electronics）是全球知名的电子元器件分销商，向客户提供全球供应链解决方案、定制化工程设计服务以及丰富的电子元器件产品种类，在业界享有盛名。富昌电子在全球44个国家/地区拥有170个办事处及5500余名员工。