北京招聘

Duties

• Desktop support for End users.
• Provide regular scheduled and ad hoc desktop support for a variety of systemsGo clients.
• Replace PC and Server parts, perform hardware upgrades and conduct regular hardware maintenance.
• Alert systemsGo management of potential critical situations.
• Monitor critical client problems until they are resolved, providing frequent updates.

Project Engineering

• Stage, configure and test IT equipment and network hardware as needed to complete projects on schedule.
• Assist the Project Manager with status reporting for daily task updates.

General

• Effectively communicate the status of client issues to the client and the systemsGo Service Delivery Manager
• Actively pursue enhancements to business processes to improve overall productivity.

Qualifications

• Technical Diploma, B.Sc. or B.EE. preferred
• Microsoft Certifications: MCSA/MCSE/MCITP; on Windows Server 2008 preferred
• Cisco Certifications: CCNA; CCNP/CCDA/CIPT desirable
• Solid Knowledge of networking, operating system and applications

Experience

• At least 1 year experience in a demanding end-user IT environment with extensive user interaction
• Experience providing IT support for multinational users and/or users in the financial industry.
• Experience with installing, maintaining and supporting office IT infrastructure-PCs, Servers,Telephones, LAN, WAN Accelerators, Network Routers / Switches / Hubs, etc.
• Experience with a variety of platforms, environments, support models, industries, etc. preferred

Language

English-Both written and spoken fluency

Mandarin-Spoken fluency required

Attributes
Communication-Communicate IT problems and solutions effectively to end users and management. Summarise activities and results effectively. Ability to cope well under pressure, and have a good understanding of how to deal with end users at all levels.

Presentation- Excellent user-facing skills. Professional manner and appearance are important.

Technical -A quick learner with a solid understanding of technology. Successful candidate should be technically capable of solving 60-80% of the problems independently, or able to seek further assistance through escalation channels if necessary. Document IT environments consistently and clearly.

Teamwork - Work effectively in teams. Respect opinions and contributions of team members. Ability to build good professional relationships with both teammates and the end client.

Productivity - Effective time management. Good work load management.

Problem Solving -Ability to gather information; explore and eliminate alternatives; request and utilise assistance from other sources; confirm problem diagnosis; identify, test and implement solutions; Front-to-back responsibility for issue resolution.

Quality Awareness -Understand and strive to solve problems rather than just treating symptoms. Follow assignments through to completion. Commitment to improving company's procedures.

We started systemsGo in 1998 because we believed there was a better way to address the special IT needs of Tokyo businesses, and starting in 2008 we began our expansion into other locations in Asia including Hong Kong, Shanghai and Singapore. We saw partnership and process as the keys. We would work side-by-side with our clients to help reduce costs and improve efficiency.

To date, we've shared our expertise with hundreds of companies. They come to us because we find the best engineers and project managers. We train our people to use their experience and creativity to assess an IT system and make it better. And we ensure our own accountability through an online tracking system that gives our clients 24x7 access to every move we make on their behalf.

Most importantly, we continue to look for better ways to do what we do, because there's always room to improve and grow. If you've been searching for an IT partner that measures its success by yours, get to know systemsGo.