北京招聘

Job Summary / Purpose

？ The purpose of the Jr IT Supporter (JSP) is to help and guide the users globally on the phone or mail to get back to normal IT Service, if they are experiencing IT issues. This can be done by using existing documentation or by finding workarounds, following the ITIL standards to the extent decided in Global IT

？ Jr IT Support is responsible for global handling off all 1. Level support, and some 2. Level support.

Essential Duties / Responsibilities

？ The Jr IT Supporter (JSP) is responsible for achieving the KPI’s defined for the area, regarding support of IT users contacting Coloplast IT Support, as well as achieving personal KPI's defined in cooperation with the IT Manager (ITM). ？ JSP is responsible for daily handling of incidents (phone calls and e-mails) as well as making sure, that their shifts are always covered - if the JSP cannot cover his/her shift, the JSP needs to find another to cover, except in case of illness

？ JSP is responsible for communication to end-users via Connect IT in case of performance issues or break downs and for escalating if a Major Incident occurs and to inform the users that they need to be subscribed to the proper alerts via Connect

？ JSP is also responsible for seeking knowledge and keeping updated with CP standard applications and HW.

？ JSP is responsible for continuously working towards meeting the overall Support SLAs using defined processes.

？ Participation in projects are on an as needed basis to be evaluated by the manager, but Support is number one priority. ITMs will appoint/ask the JSP/SP profile needed.

？ JSP is responsible for handling incidents with a high degree of professionalism and a high level of quality.

？ JSP is responsible for supporting all CP users globally

Competences

？ Behaviour – apart from global competencies

？ Global mindset

？ service minded - ability to provide "that little extra"

？ focused on delivering best quality solutions

？ good team-spirit

？ self-starter

？ flexible

？ loyal

？ structured and systematic

？ good sense of humor

？ Functional

？ basic understanding of Coloplast business processes

？ fluent in spoken and written English (Even better if other languages are also spoken like German, French, Spanish etc.)

Job Qualifications

？ Mid or long-term education IT related and/or Experience from a similar Support job in an international environment ？ Experience from the IT or medical device business is an advantage

？ Knowledge or experience with IT processes (ITIL/Prince2) is an advantage

？ Educated in Service/Communication skills are preferred

？ Good IT Technical skills are required

康乐保集团.简介

康乐保公司是一家从事医疗护理用品开发、生产、销售和客户服务的企业，是全球领先的贴心护理产品和服务供应商。1957年成立于丹麦，1983年在哥本哈根证券交易所上市。产品领域涵盖了造口护理，泌尿和失禁护理，伤口和皮肤护理三大系列。60多年来，康乐保一直秉承对护理事业的热情和对有贴心护理需求的人们的关爱之心，用心倾听客户需求，致力于不断开发和投放自己的创新产品，让有贴心护理需求的人们生活得更轻松。

康乐保是欧洲财富500强企业之一，生产基地遍及全球，包括丹麦总部、匈牙利、美国、中国和法国。并在全球55个国家设有分支机构，目前全球雇员超过11000人。

康乐保（中国）.简介

康乐保集团于2007年在北京投资注册成立了康乐保（中国）医疗用品有限公司，专注于在中国的销售、市场和客户服务。并在北京、上海、广州、武汉、沈阳设立了大区办事处。至今，在全国拥有员700多人，是一家快速成长和蓬勃发展中的公司。

目前，康乐保公司在中国市场销售的主要产品有造口护理、伤口护理和失禁护理三大系列产品。