北京招聘

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying.

An exciting opportunities has arisen for an enthusiastic, proactive and delivery driven individual to join our Customer Services Airline Support Team network as an Team Leader Airline Support Service Representative.

As a Team Leader within our Airline Support Team you will play an integral role, helping us provide the very highest levels of service to both our customers and strategic partners.
Leading the Rolls-Royce Air China Group Airline Support Team, you will oversee the daily task delivery of Technical Service Representatives.
You will direct the team to quickly and efficiently address important customer issues, by providing direct on-site technical, operational and services support. To ensure the success of you and your team, we will provide you with extensive development to enable you to excel in everything you do.
Key accountabilities
? Direct and deliver technical and operational support and contracted services for our customers
? Lead and direct field service representatives in support of customer requirements
? Execute and resolve customer issues, with responsibility for first line problem resolution and relationship management
? Provide support of new product introduction in preparing customer readiness for the receipt of products and identify sales and service opportunities
? Provide customer input on business forecasts, fleet plans and shop visit plans
? To uphold and create an appropriate working environment for Air China Group
? Support team / team work, including Health & Safety compliance
Qualifications:
? Base technical, business qualification and IT proficient
? An engineering degree or a relevant Science or Applied Mathematics degree subject
? At least 7 years of technical and operational support experience in the Aerospace sector
? Good English spoken and written skills
? People /team Management experience in an international company

罗尔斯·罗伊斯的愿景是成为强大动力系统市场的杰出领导者，利用我们的工程技术专长、全球运作以及深厚的行业知识为客户提供无与伦比的解决方案和服务体验。我们运营五大业务：民用航空、防务航空、船舶、核能和动力系统。罗尔斯·罗伊斯的客户遍布全球120个国家，包括380多家航空公司和租赁客户、160家防务客户、4,000家船舶企业（包括70家海军用户），以及超过5,000家动力系统和核能客户。我们2014年的基础收入为146亿英镑，其中一半以上来自售后服务。截至2015年6月底，已确认和宣布订单额达765亿英镑。2014年，罗尔斯·罗伊斯投入12亿英镑用于研发。我们在全球31所大学设立技术研究中心，确保我们的工程师占据科技前沿。罗尔斯·罗伊斯现有超过54,000名员工，分布在世界50个国家。其中超过15,500名员工是工程师。