北京招聘

Agoda.com is recruiting! We are one of the fastest-growing online hotel platforms worldwide.

    

We are recruiting for Customer Support Specialists to be based in our Shanghai office! This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English and Japanese, we would love to hear from you!

    

Roles & Responsibilities:

    

· Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)

    

· Continuously identify work process improvements and communicate to Team Leaders and (or) Manager

    

· Accountable for meeting individual (KPIs) and team goals

    

    

Requirements:

    

· 2 years’ experience in customer service or relevant industry

    

· Good command of English and Chinese (Speak, read & write)

    

· Excellent telephone manners and communication skills

    

· Must be able to work in shift rotations and even public holidays to ensure we provide 24/7 service to our customers

    

· Ability to work under stressful and pressured environment

    

· Independent and able to work under minimal supervision

    

· High degree of integrity and confidentiality

    

· Computer literate

    

    

Why join Agoda?

    

    

· Attractive annual salary with comprehensive benefits

    

· Insurance coverage

    

· 5-day work week

    

· Performance bonus

    

· Discounted hotel accommodation anywhere in the world!

Shift Hours

8:00am - 5:00pm

9:00am - 6:00pm

10:00am - 7:00pm

11:00am - 8:00pm

12:00pm - 9:00pm

1:00pm - 10:00pm

    

Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Booking Holdings, Inc. (Nasdaq:BKNG). Agoda.com’s network includes more than 1,000,000 accommodations worldwide. The multinational staff of nearly 4,000 professionals, located throughout the world, provides a first-rate reservation service in 45 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.

Website: https://careersatagoda.com/