北京招聘

Customer Services Routine

§ Supervise the process of sales order taking, order revision and stock recovery.

§ Ensure the sales orders are communicated to relevant operations teams in a timely and organized manner for order selection, product loading and product delivery

• Manage the Over/Short/Damage (OS&D) rate and follow up with other operations team.
• Disseminate product and promotion information to relevant operations teams and customers
• Supervise sales invoicing and the preparation of sales reports
• Liaise with relevant operations teams to meet customers’ special requests and quote extra costs whenever necessary
• Deploy additional manpower by arranging Sunday / holiday backup
• Plan and approve customer services revenues and expenses
• Assist in the stock count process with Inventory Control, Center and Finance and Accounting Teams to ensure stock accuracy
• Prepare strategic plan and annual departmental budget
• Seek continuous process and quality improvements by streamlining work procedures and researching technological advancement
• § Coordinate with internal resources to offer constructive solutions to satisfy the customers and to support their future growth
• Customer Relations Management
• Develop direct and different communication channels with customers’ operations management such as phone, e-mail and meetings
• Attend customers’ store briefing for major sales promotions
• Visit customers’ stores
• Support and participate in customers’ project such as ADP and Customer feedback

• Arrange customers’ DC visit

Staff Training and Development

§ Build up the customer services team and enhance performance through leading, motivating, coaching, training, leveraging, sharing information and job enrichment

• Develop and execute succession plans and personal development plans

Any other tasks as assigned from time to time

Requirements：

• Bachelor degree in Business Administration, or related disciplines
• Knowledge in local logistics
• 10 years customer relations, customer services or sales administration experience, of which 3 years in a supervisory role

• Good interpersonal, communication, presentation, customer-oriented and supervisory skills.

  Language: English and Chinese

• Problem solving skill and logical thinking

• Strong numerical sense.

    新夏晖公司是中国领先的冷链物流服务综合提供商，由顺丰控股与美国夏晖公司合资成立。公司拥有全球领先的多温度食品分发技术，专注于打通冷链端到端服务，为客户提供一体化的供应链解决方案。依托先进的技术和管理经验，新夏晖成为国家冷链标准的制定者之一，也是冷链全链服务和供应链整体解决方案的提供者。 目前公司在全国各主要城市已建立30+家物流中心，服务网络覆盖全国绝大部分大中型城市。