End User Support Engineer (职位编号：3090906)
GE数字化
- 公司规模：150-500人
- 公司性质：外资（欧美）
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2019-01-22
- 工作地点：北京
- 招聘人数：1人
- 工作经验：无工作经验
- 学历要求：本科
- 职位类别：售前/售后技术支持工程师
职位描述
Essential Responsibilities
• Provide Premium end-user services across the site(s), acting as an escalation and resolution point for service issues and managing 3rd-party service providers (as needed) to ensure business needs are being met
• Make technology decisions on behalf of Senior Global Leaders, to create a seamless and productive daily experience
• Operate as the Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity
• Partner with DWSS and other IT teams on new technology introduction projects to communicate, plan for and ensure the campus is prepared to deploy and support the new solution
• Ensure all business policies and standards related to client services, IT security and compliance are being met
• Partner with teams within the Core Tech organization to drive simplification and cost-effective strategies, leveraging synergies to achieve the organization’s technology strategy mission
• Anticipate, identify and resolve technical problems, applying subject matter knowledge in complex, difficult or extreme time constrained situations
• SME for end-user technologies at a site. Communicate technical information, provide coaching and support to audiences at all levels of the organization
• Leverage geographically diverse team of employees, vendor partners, and members of matrix organizations to accomplish goals
• Be accessible outside normal business hours as needed to handle and resolve urgent technology issues that may arise
• Fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis. Proactively and positively represent the brand of the support team to provide thoughtful and efficient technology solutions to senior leaders.
• Lead current and evolving initiatives and cross-functional projects related to site and client technology and support; being adaptable to change
Role Summary/Purpose
We are looking for a Premium Support Engineer who is highly motivated, energetic, an early adopter of technology and an IT client service professional. As a member of the Premium Support Team the candidate would be responsible for direct IT support to members of the executive team, this includes: client assets
Qualifications/Requirements
• Bachelor's degree in Computer Science, Information Management or other technical / IT field, OR in lieu of a degree: a HS diploma/GED and 4+ years of IT experience or equivalent military experience/training with client (PC) technologies and support services
• Minimum 2 years of experience with client (PC) technologies and support services
• Minimum 2 years of experience desktop support
• Bachelor's degree in Computer Science, Information Management or other technical / IT field, OR in lieu of a degree: a HS diploma/GED and 4+ years of IT experience or equivalent military experience/training with client (PC) technologies and support services
• Minimum 2 years of experience with client (PC) technologies and support services
• Minimum 2 years of experience desktop support
Desired Characteristics
• Ability to develop and follow procedures
• Ability to manage multiple, simultaneous tasks, client relationships and expectations
• Excellent written and oral communication skills
• Strong team player – collaborates well with others to solve problems and actively incorporates
• Effective problem identification and solution skills
#DTR
About Us
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
• Provide Premium end-user services across the site(s), acting as an escalation and resolution point for service issues and managing 3rd-party service providers (as needed) to ensure business needs are being met
• Make technology decisions on behalf of Senior Global Leaders, to create a seamless and productive daily experience
• Operate as the Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity
• Partner with DWSS and other IT teams on new technology introduction projects to communicate, plan for and ensure the campus is prepared to deploy and support the new solution
• Ensure all business policies and standards related to client services, IT security and compliance are being met
• Partner with teams within the Core Tech organization to drive simplification and cost-effective strategies, leveraging synergies to achieve the organization’s technology strategy mission
• Anticipate, identify and resolve technical problems, applying subject matter knowledge in complex, difficult or extreme time constrained situations
• SME for end-user technologies at a site. Communicate technical information, provide coaching and support to audiences at all levels of the organization
• Leverage geographically diverse team of employees, vendor partners, and members of matrix organizations to accomplish goals
• Be accessible outside normal business hours as needed to handle and resolve urgent technology issues that may arise
• Fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis. Proactively and positively represent the brand of the support team to provide thoughtful and efficient technology solutions to senior leaders.
• Lead current and evolving initiatives and cross-functional projects related to site and client technology and support; being adaptable to change
Role Summary/Purpose
We are looking for a Premium Support Engineer who is highly motivated, energetic, an early adopter of technology and an IT client service professional. As a member of the Premium Support Team the candidate would be responsible for direct IT support to members of the executive team, this includes: client assets
Qualifications/Requirements
• Bachelor's degree in Computer Science, Information Management or other technical / IT field, OR in lieu of a degree: a HS diploma/GED and 4+ years of IT experience or equivalent military experience/training with client (PC) technologies and support services
• Minimum 2 years of experience with client (PC) technologies and support services
• Minimum 2 years of experience desktop support
• Bachelor's degree in Computer Science, Information Management or other technical / IT field, OR in lieu of a degree: a HS diploma/GED and 4+ years of IT experience or equivalent military experience/training with client (PC) technologies and support services
• Minimum 2 years of experience with client (PC) technologies and support services
• Minimum 2 years of experience desktop support
Desired Characteristics
• Ability to develop and follow procedures
• Ability to manage multiple, simultaneous tasks, client relationships and expectations
• Excellent written and oral communication skills
• Strong team player – collaborates well with others to solve problems and actively incorporates
• Effective problem identification and solution skills
#DTR
About Us
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
职能类别： 售前/售后技术支持工程师
公司介绍
通用电气（GE) 公司是一家全球领先的科技、服务和金融公司，是全球最大的多元化企业，致力于解决世界上最棘手的问题。GE的产品和服务范围广阔，从能源、石油天然气、水处理、航空、医疗、运输系统、家电、照明，到金融，客户遍及全球100多个国家，拥有30多万员工。杰夫·伊梅尔特先生是现任董事长及首席执行官。
GE公司的历史可追溯到托马斯·爱迪生，他于1878年创立了爱迪生电灯公司。1892年，爱迪生通用电气公司和汤姆森－休斯顿电气公司合并，成立了通用电气公司（GE）。GE是道琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。
2011年GE的年销售达1420亿美元。
GE现有6个产业部门，其中包括：航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。
GE公司的历史可追溯到托马斯·爱迪生，他于1878年创立了爱迪生电灯公司。1892年，爱迪生通用电气公司和汤姆森－休斯顿电气公司合并，成立了通用电气公司（GE）。GE是道琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。
2011年GE的年销售达1420亿美元。
GE现有6个产业部门，其中包括：航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。