北京招聘

Key Objectives
This position is responsible for the management of Dealer operations as well as the management of Aftersales functions including service, parts and accessories for the Motorrad Division.
The position provides support to the Motorrad Manager, manages Dealer development activities, monitors Dealer business and service performance as well as ensuring Dealers are compliant with all Motorrad Standards. This position is also responsible for targets and action plans for the After Sales sector.

Major Responsibilities
Responsible for the management of the Technical Manager and Parts & Accessories Manager.
Strategic planning for all Aftersales activities including Marketing activities for implementation with the Marketing Manager.
Responsible for the setting and achievement of BMW and Dealer targets and KPI’s for Service, Parts and Accessories.
Responsible for ensuring all Dealers are in compliance with BMW Retail Standards.
Providing advice to Dealers with set-up of Dealer showrooms, P&A areas and service centers in order to ensure a high level of presentation and efficiencies.
Develop and implement policies that will enhance the level of satisfaction with the BMW ownership experience in China.
Management and co ordination for Dealer training activities including Product training, Sales training, Technical training, Service advisor training and Parts and Accessories training.
Management of the BMW Roadside Assist program.
Responsible for the ordering of Service CD’s for distribution to Dealers.
Support for authorities and corporate customers with regards to technical subjects and problem-solving.
Monitoring of customer complaints and highlighting serious complaints to the Motorrad Manager.
Responsible for the management of Dealer IFC and CSI, including the tender process for suppliers.
Responsible for quarterly Dealer performance reviews including CSI, IFC and Market Share with the Motorrad Manager and Sales Manager and where required the development of Action Plans to assist Dealers with unsatisfactory performance.
Coordination of new Dealer appointments and Dealer terminations in co operation with the Dealer Development Manager.
Responsible for identifying, purchasing and the distribution of Dealer ICS / OCS elements.
Management and maintenance of the Motorcycle Dealer Plan.
Dealer visits on a bi-monthly basis to monitor Dealer activities, ensure Dealer compliance, collect market intelligence and assist dealers with Aftersales topics.

Education / Degree
- Appropriate tertiary industry qualifications.

Knowledge / Skills / Competences
Strong Attention to detail along with time Management Skills.
- Numerical aptitude with strong emphasis on accuracy.
- Demonstrated knowledge of statistical computer programs.
- Motorcycle/automotive sales analysis & data interpretation experience.

Experience
- Industry Experience in the motorcycle service and aftersales area.

If you are interested in this position, please apply for this position via any one of below methods:

如果您对此职位感兴趣，请通过以下任何一种方式申请此职位：

1． Apply for this position from BMW official website, please click below link. You need to spend few minutes to fulfill questionnaire and upload your resume.

通过宝马官网申请，请点击链接，您需要花几分钟填写职位申请问卷并上传简历

https://apac.recruitmentplatform.com/syndicated/private/syd_apply.cfm?ID=Q68FK026203F3VBQB7V8M7VJG&nPostingTargetId=1605&nPostingId=481

2． Send your resume to below email address which is for this position only.

发送简历至此职位专用邮箱:

noreply_1605@bmwchina.recruitmail.com

　　宝马集团是德国最成功的汽车和摩托车制造商之一，也是德国规模最大的制造工业公司之一。宝马集团拥有BMW、MINI和Rolls-Royce三个品牌，是世界上唯一一家只专注于高档领域的汽车制造商。作为一家跨国公司，宝马集团在全球13个国家拥有24个生产基地，并在超过140个国家拥有销售网络。

　　2010财年，宝马集团的全球汽车总销量约146万辆。集团总收入达604.77亿欧元。截至2010年12月31日，宝马集团在全球的员工总数为95,453名。

　　1994年4月，宝马集团在华设立代表处-宝马汽车公司北京代表处，标志着宝马集团正式进入大中华区市场。2005年10月，宝马（中国）汽车贸易有限公司成立，它的成立是宝马集团对中国市场长期承诺的又一里程碑。

　　目前，通过进口与沈阳工厂的生产，BMW全系列车型，包括BMW 1系、3系、5系、6系、7系、X系、Z系、高性能M系， MINI及Rolls-Royce汽车在中国大陆均有销售。在2010年，宝马汽车在中国大陆的销量达到168,998辆，使中国跃升为宝马全球第三大市场。

　　The BMW Group is one of the most successful manufacturers of automobiles and motorcycles in the world with its BMW, MINI and Rolls-Royce brands. As a global company, the BMW Group operates 24 production facilities in 13 countries and has a global sales network in more than 140 countries.

　　The BMW Group achieved a global sales volume of approximately 1.46 million automobiles for the 2010 financial year. Revenues for 2010 totalled euro 60.477 billion. At 31 December 2010, the company employed a global workforce of 95,453 associates.

　　In 1994 April, BMW Group established the representative office in Beijing, which is recognized as BMW’s official entry to Chinese market. In 2005 October, BMW China Automotive Trading Ltd. was established as another milestone of BMW’s long term commitment to Chinese market.

　　By both import and local production, BMW has introduced all product series to Chinese market including 1, 3, 5, 6, 7, X, Z, M series as well as MINI and Rolls-Royce brands. In the year of 2010, BMW has sold 168,998 cars in Mainland China, which made China the 3rd largest market in BMW’s global sales network.