北京招聘

Overall Purpose


The role of the GSD Local Team Leaders is to:


Oversee the day to day operations of the Global Service Desk in a given location
Ensure that all support escalations are dealt with
Carry out Quality Control checks and manage a pool of resources
Participate in GSD activities



Key Responsibilities

Provide local leadership to a section of the GSD in accordance with the global procedures
Ensure that internal IT escalation processes are adhered to and followed for any service/support issue.
Deal with administration tasks such as change in shifts, absence recording and holiday requests in cooperation with the Global Team Leaders
Production of weekly and monthly reports as well as carrying out QC processes as agreed with and documented by the IT management
Prioritising the workload of the local Service Desk and Administration functions
Ensure continued procedure documentation and review process as well as dissemination of knowledge
Spend 25 to 50% of their time on the GSD to remain current, maintain the critical mass and expertise required to deliver exceptional service (include a shared weekend shift pattern)
Participate in weekly service review meeting with the global team
Undertake specific tasks and one off projects for the IT Service Manager

A minimum of 5 GCSE's or equivalent

2 'A' Levels

If you are interested to this position, please send you CV to: cn.careers@burberry.com

Burberry is a luxury brand with a distinctive British sensibility, strong international recognition and differentiating brand values that resonate across a multi-generational and dual-gender audience. The Company designs and sources apparel and accessories distributing through a diversified network of retail, wholesale and licensing channels worldwide. Since its founding in England in 1856, Burberry has been synonymous with quality, innovation and style. Now 150 years later, Burberry is writing another exciting chapter in its history. A dynamic, fast-pace, changing and evolving work environment are part of the Company as it continues to define new opportunities for growth and development in a demanding luxury arena.

Burberry是一个在多年龄层次和不同性别的受众中，具有显著英伦特色，全球享誉和独特品牌价值的国际化奢侈品牌。公司成立于1856年，总部设在伦敦，并在伦敦证券交易所上市。