北京 [切换城市] 北京招聘北京生物/制药/医疗器械招聘北京生物工程/生物制药招聘

客服代表 Customer Service Representative

大昌华嘉商业(中国)有限公司 - 医药保健部

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:制药/生物工程

职位信息

  • 发布日期:2012-11-09
  • 工作地点:上海-浦东新区
  • 招聘人数:1
  • 职位类别:生物工程/生物制药  

职位描述

主要职责:

1.收集并检查从销售团队、客户处通过传真、邮件等途径收到的订单

2.准时、准确的完成订单审批以及SAP系统的录入工作

3.跟进缺货订单的处理

4.提醒相关部门遵循部门规范操作

5.准时完成相关文件的归档

6.根据部门规范准时清理待处理订单

7.根据部门规范完成日常报告

8.保持与财务、物流、质检部门就订单相关问题的有效沟通


职位要求:

1.基础的SAP订单操作、库存查询的相关知识

2.良好的微软软件运用能力

3.良好的沟通技巧

4.快速的打字速度


ESSENTIAL TASKS AND DUTIES:
1.Collect and check orders from sales team,customers ,by fax,E-mail,etc.
2.Complete order approval flow and order entry in SAP timely, accurate, completely
3.Follow up with back order in case of out of stock
4.Notify relevant parties follow department standards
5.Timely filing for all required documents
6.Clear up open documents timely according to department standards
7.Complete daily report according to department standards
8.Communicate with finance, logistic , QA for order release related issues

QUALIFICATION, EXPERIENCE AND OTHER REQUIREMENTS:
1.Basic SAP knowledge for order processing, stock enquiry
2.Good at MS operation
3.Good communication skill
4.Quick typing speed

公司介绍

DKSH Business Unit Healthcare is the leading Market Expansion Services provider for healthcare companies seeking to grow their business in Asia. Custom-made offerings comprise registration and market entry studies as well as importation, customs clearance, marketing and sales to physical distribution, invoicing and cash collection. Products available through DKSH Healthcare include ethical pharmaceuticals, consumer health, over-the-counter (OTC), as well as medical devices. With 150 business locations in 14 countries and around 9,200 specialized staff, Business Unit Healthcare serves over 150,000 customers and generated net sales of around CHF 4.544 billion in 2014.

大昌华嘉医药保健部是领先的为药品,非处方药(OTC),保健消费品及医疗器械产品的公司提供市场拓展服务的专家,提供涵盖产品注册、进口、生产、市场推广和销售、物流及售后服务的全面完整的服务项目。医药保健业务单元分布于全球14个国家150个营业网点,拥有9,200位专业员工。2014年 ,医药保健部为超过150, 000位客户提供服务,并取得净销售额45.44亿瑞士法郎的业绩表现。

联系方式

  • 公司地址:地址:span北京市朝阳区光华路7号汉威大厦