北京招聘

Responsibility:

As China SSO Service Operation Manager, you will:

• Directly manage each service Depot
  managers (BEIJING, SHANGHAI and SHENZHEN), coordinate with MVS (Multi-
  Vendor Services) and CSR (Customer Service Representative) managers to
  improve/sustain a world-class level Quality, Delivery, Cost and Inventory
  performances in the market.
• Continuously using/applying FBS (FORTIVE BUSINESS
  SYSTEM) in every corner of the OPS team. Improve the performance and
  capabilities of current repair and calibration operations, both within the
  Service Depots and at customer sites.
• Be responsible for consistently meeting
  demanding performance metrics, such as short turnaround times and high-quality
  levels, to increase customer satisfaction and loyalty while at the same
  time improving productivity.
• Work with
  Customers (both internal and external customers), Account Managers,
  and the Customer Call Center to grow revenues and meet sales plans.
• Establish and manage new service depots
  as necessary to grow the service business, particularly permanent depots
  at customer sites.
• Work with worldwide Customer Service
  Management to design, develop, and deploy worldwide policies, processes,
  and procedures to improve customer satisfaction, increase competitive
  advantage, and expand service capabilities to cover broader sets of
  equipment
• Represent the China region on worldwide
  cross-functional teams relative to corporate initiatives and projects. In
  particular:

a. Responsible for branch adherence to quality standards, customer service commitments, new business pursuits, and support of market development efforts and sales

b. Maintain a fully compliant Quality Assurance System based on the company’s Quality Manual, accrediting body requirements, and unique customer requirements

c. Ensure the highest level of service is provided to customers in the most cost-effective manner

d. Provide direct customer interface in support of quality, customer service, sales and marketing objectives. Participates in sales and marketing planning activities and helps develop and support national strategies

e. Evaluate the results of tests and/or calibrations and evaluate or modify calibration methods depending upon expertise

f. Prepare annual budgets, review and authorize branch expenditures, monitor financial performance and provide corrective action plans for unfavorable variances

g. Define operational goals and objectives designed to continually improve branch performance and reach annual targets

h. Maintain technical competence of staff and ensure that emerging technology is incorporated into the branch body of knowledge

i. Determine branch staffing requirements, define specific job requirements and submits recommendations for reviews and authorization.

j. Interview and hire suitable candidates, enforce company rules and regulations, coach employees, appraise performance and approve changes to pay

k. Define equipment acquisition and maintenance requirements

l. Prepare capital spending plans and budgets as required and administers designated capital projects

m. Approve all equipment purchases and contracts for supplies and services

n. Participate in long and short-term business planning

Job Requirement:

• BS degree in Engineering
• A strong believer of “Winning
  as A team”, Excellent Mandarin and English communication skills.
• Solid operations management background
  with demonstrated success in implementing lean manufacturing tools,
  ideally including working with service teams in a similarly sized
  organization, demonstrating excellent team work, passion for the work and
  exceptional leadership and customer-focused skills
• Driven to improve processes and tools,
  which enable service engineers to enhance the customer experience
• Highly organized, flexible, and a
  self-starter who has excellent problem-solving and inter-personal skills
• Must have demonstrated success in leading
  significant change in organizations and managing to strict budgets and
  performance metrics
• Experience with metrology / calibration
  is preferred

泰克公司是促进计算机和通信一体化进程的主要厂商之一。几乎每次您在浏览网站、点击鼠标、使用手机通话或打开电视机时，都会接触到泰克的技术。泰克在各领域赢得了广泛的客户群，在许多以技术创新驰名的业界巨擘的设计中心、实验室以及通信网络之中，都有泰克的技术和产品。泰克推出的各种解决方案在过去这 70 年间，为许多人类重大进步提供了强有力的支持。 医疗、通信、移动、太空，我们的办事处遍布于 21 个国家和地区，致力于为即将创造未来的全球科学家、工程师和技术人员提供服务和支持。

我们思想远大。 我们热爱挑战。 我们崇尚创新。 我们勇于开拓新路，创造改变世界的技术。 您要加入我们吗？

公司地址：
【上海】
- 上海市长宁区福泉北路518号9座
- 上海市浦东新区川桥路1227号
中国大陆地区其他办公地点：北京、成都、西安、武汉、深圳