北京招聘

Job Purpose:

The Senior Service Representative will be a professional and an expert in the service operation. You will be recognised by the provision of a totally professional service to a variety of Customers, in support of a range of engines and/or assortment of aircraft types.

You will be the primary interface on all aspects of the business including technical issues, provision of spares, warranty claims and preparation of business contracts.

Key Accountabilities (but not limited to):

To manage the in service customer relationship with major customer account

Drive Customer Satisfaction / compliant targets and delivery, including proactive management of issues to resolution

Support team leader/line manager to create business review meeting pack; conduct regular Technical review, TotalCare review and Working Together Team

Rollover campgain coordination plans with both intenral and extenal customers

Identify possible ways to improve the service support activity, promoting such ideas with the team leader/line manager

Provide customer input on business forecasts, fleet plans and shop visit plans

Identify sales and service opportunities

Be capable of undertaking the most difficult of postings often at short notice

Support other service rep when needed

Back up Customer Commercial Representative for debt collection

Requirements:

Base technical or business qualification

At least 2 years technical and operational support experience in the Aerospace sector

Good English spoken and written skills

IT proficient

Preferred:

Previous Service Representative experience stronly preferred

Engineering degree

People / Team Management experience

Experience working within an International company

罗尔斯·罗伊斯的愿景是成为强大动力系统市场的杰出领导者，利用我们的工程技术专长、全球运作以及深厚的行业知识为客户提供无与伦比的解决方案和服务体验。我们运营五大业务：民用航空、防务航空、船舶、核能和动力系统。罗尔斯·罗伊斯的客户遍布全球120个国家，包括380多家航空公司和租赁客户、160家防务客户、4,000家船舶企业（包括70家海军用户），以及超过5,000家动力系统和核能客户。我们2014年的基础收入为146亿英镑，其中一半以上来自售后服务。截至2015年6月底，已确认和宣布订单额达765亿英镑。2014年，罗尔斯·罗伊斯投入12亿英镑用于研发。我们在全球31所大学设立技术研究中心，确保我们的工程师占据科技前沿。罗尔斯·罗伊斯现有超过54,000名员工，分布在世界50个国家。其中超过15,500名员工是工程师。