北京招聘

主要职责Main Responsibility

1) Welcome the Boutique clientele and identify their needs.

2) Advise both prospects and Club members on Nespresso products and services.

3) Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their first purchase.

4) Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.

5) Maintain a pro-active approach towards the customers.

6) Carry out sales of Nespresso products presented in the Boutique (coffee, machines and accessories).

7) Actively manage the database on a daily basis and permanently update customer records.

8) Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.

9) Check payments in accordance with the defined procedure.

10) Cash checks (if used in the country), enter payments made by credit cards, check the correspondence of sums received with the orders and send all to the accounting department.

11) Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented).

12) Fill the display cubicles with capsules, machines and accessories on a daily basis.

13) Assist the rest of Boutique Team in all daily activities

职位要求 Requirement

1) Good education level

2) 2 years of training in customer relations & sales

3) Languages: fluency in English + Chinese (Cantonese & Mandarin). Other Asian languages would be a plus

4) 1-2 years of professional experience in direct customer sales of top of the line products & services

5) Politeness

6) Good knowledge of Microsoft Office

7) Problem identification and solving

8) Attention to detail

9) Stress resilience

10) Ability to multi-task

11) Strong interest in our products and in coffee in particular

12) Expertise in oral communication for each type of customer (open minded, listening, understanding of customer’s needs and ability to capture customer’s interest)

13) Flexibility

14) Willingness to work with strict planning (from Mon to Sun, from 10am to 10pm), on a shift basis with the rest of the team

Mail to: hr.recruit@cn.nestle.com

　　总部位于瑞士的雀巢集团，是世界上最大的食品公司，在中国有着长久的历史。一个世纪以来，中国消费者已经非常熟悉并信任雀巢品牌，因为早在上世纪的1908年，雀巢公司就在上海开设了它在中国的第一家销售办事处。雀巢是最早进入中国的外商之一，对中国有着坚定的承诺。八十年代初，雀巢就开始与中国政府商谈在中国投资建厂，并将其在营养品和食品加工方面的世界上顶尖的专有技术和丰富的专业知识转让给中国。1990年，雀巢在中国大陆的第一家合资厂开始运营，随后又建了多家工厂。雀巢通过利用本地原材料在本地制造同等高品质的食品，替代进口产品，帮助中国在这方面节约了大量外汇。现在雀巢在中国大陆销售的产品中98%是在本地制造的。

　　“雀巢”已成为在大中华地区消费者心中最驰名并且最信任的外国品牌之一，该品牌覆盖了一系列按照国际质量标准制造的产品，包括奶粉、液体奶、酸奶、婴儿配方奶粉、婴儿米/麦粉、甜炼乳、成长奶粉、早餐谷物、速溶咖啡、咖啡伴侣（植脂末）、冰淇淋、巧克力和糖果、瓶装水、饮品、鸡精和调味品。