北京招聘

JOB SUMMARY:

Responsible for maintaining the overall successful operation of the Admissions department including Ticket Sales, Guest Arrivals, and Rental Services. Strategically plan to ensure exemplary service while leading the operation towards success in guest and team member satisfaction with a strong focus on budgetary / financial goals. Provide leadership for resolving guest situations and delivering a seamless purchase and arrival experience into the Universal Beijing Resort.

MAJOR RESPONSIBILITIES

? Serve as the main point of contact and leader for the Admissions department. Facilitate communication, operational readiness, and overall maintenance of the UBR ticketing promotions / processes, Access control platform throughout the resort, and all Admission related rental products including stroller and locker operations. Build strong partnerships and communication channels with Information Technology, Digital / Marketing & Sales, Business Development, Product Development, Revenue Accounting, & Tech Services to ensure a seamless overall purchase and arrival experience throughout the resort.

Prior to Opening: Hire, train, and develop the Admissions management team. Service as the main contact with IT and senior leadership on the development, planning, testing, and rollout of all Admissions related ticketing systems prior to park opening. Work with various vendors while building and maintaining partnerships throughout the resort during the build and testing phases of brining all of the Admissions systems online prior to park opening.

? Work with Ticket Sales Manager to develop an internal auditing system throughout the Entrance Operations department and build strong partnerships with our investigations / security teams. Work with IT on overall Admissions systems to ensure system stability and proper upgrades and enhancements are continuous to make sure UBR systems are best in class. Drive the main partnerships with both locker and stroller vender relations and maintain contract standards and quality for these rental products.

Prior to Opening: Ensure proper auditing / control and system security features are built into our platforms to make sure we have strong integrity so we can have minimal fraud risk. Develop and create a continuous audit plan for the department with yearly reviews to ensure we are maintaining proper control in all areas. Work closely with locker and stroller vendors on receiving and maintaining our rental products for park opening.

? Manage department Managers / Assistant Managers in focusing on exemplary team member and guest experiences. Leverage relationships with reporting team members and cross-departmental partners to foster an environment of continuous improvement.

Prior to Opening: Work with management team on proper staffing levels and training plans for the opening phases of the park. Develop and modify all line schedules ensuring we are using proper labor hours during the opening and post opening phases of the park.

? Oversee the Admissions duty manager program and consistently work to ensure the program focuses on a seamless guest experience, IT system stability, focus on quality, and overall Guest and Team member satisfaction.

Prior to Opening: Create and develop the “duty manager” program for the Admissions department and ensure we are running a consistent program with the Guest Services team. Train the Managers and Assistant Managers on the proper duty manager procedures. Work with other areas of Operations to understand overall park operating standards, and potential issues that could arise along with guest resolution solutions.

Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Beijing Resort policy, procedures, training, and team member involvement activities. Performs other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE:7 years management and customer service experience along with prior strategic planning work; or equivalent combination of education and experience.

ADDITIONAL INFORMATION: Mandarin and English language required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

This position is a front of house role for an Operation that is open 365 days a year 7 days a week with morning, afternoon, and evening shifts. It will often require the individual to work on holidays and weekends as needed to support the daily business throughout the year.

北京环球度假区是一个广受期待的主题公园旅游目的地，以全新精选景区为主打，网罗全世界环球主题公园人气***的娱乐设施和景点，融入大量中国元素和精心打造的独特体验。除世界著名的环球影城主题公园外，北京环球度假区项目一期包括集零售、餐饮、娱乐为一体的综合商业体——北京环球城市大道和全球首家环球主题度假酒店、首旅集团诺金品牌首家度假酒店。
北京环球度假区由北京国际度假区有限公司所有。北京国际度假区有限公司是一家由北京首寰文化旅游投资有限公司和康卡斯特NBC环球下属业务板块——环球主题公园及度假区共同所有的合资公司。
北京首寰文化旅游投资有限公司经北京市政府批准设立，主要支持北京环球度假区的投资、开发、运营及管理。其由五家北京市国有企业共同所有，包括中国***的旅游企业之一——北京首旅集团。
环球主题公园及度假区是康卡斯特NBC环球的下属业务板块，为世界各地的游客提供沉浸式、主体化的娱乐体验。环球主题公园以沉浸式体验著称，基于电影和电视打造出惊险刺激、技术领先的景点。各年龄段的游客都可以与喜爱的人物形象一同冒险，在娱乐中畅享知名品牌。环球主题公园及度假区目前拥有并运营好莱坞环球影城、奥兰多环球度假区和日本环球影城，并通过许可协议授权经营新加坡环球影城。