北京招聘

Job Functions

• Support both internal/external customers for less complex project/products’ inquiries and Identify opportunities for external sales. 支持内部/外部客户处理相对通用的项目/产品查询(选型并报价)，并识别外部销售机会

Major Tasks include, but not limited to

• Provide customer service by identifying the customers needs on any level of their buying process
• Make sure that the customer experiences a high quality phone service
• The Front Office is the first point of customer contact via phone, email. The FO Responsible creates less complex quotations online or create RFQ to track customer request and assign RFQ to a coordinator who will dispatch it to respective Back Office employee.
• Through a line of questions quickly identify the customer needs, gather required information and formalise the request within the SAP CRM One Office system
• Ensure immediate action by solving the request, Create a RFQ for later follow up or assign more complex RFQ to One Office Coordinator
• Manage the list of ”My RFQs” and ”My Emails” in CRM and follow up on Quotations
• Apply discounts, offers, special conditions including credit limits and pricing conditions according to defined sales policy
• 通过在任何级别的购买过程中识别客户需求来提供客户服务
• 确保客户体验到高质量的电话服务
• 作为通过电话和电子邮件与客户联系的第一站，负责在线创建较简单的报价或创建RFQ来跟踪客户请求并将RFQ分配给协调员，协调员将其分派给各个后台员工。
• 通过一系列问题快速确定客户需求，收集所需信息，并在SAP CRM One Office系统中形成请求
• 通过解决请求确保立即采取行动，为以后的后续工作创建询价或为One Office协调员分配更复杂的询价
• 管理CRM中的“我的RFQ”和“我的电子邮件”列表并跟踪报价
• 根据定义的销售政策应用折扣，优惠，特殊条件，包括信用额度和定价条件

Qualification and Experience

• Bachelor Degree in Engineering is preferred
• 3+ years working experience in technical supporting or quotation related supporting
• Be able to manage less complex technical application queries
• Understanding of business relationships within our customers business
• Basic CRM/SAP knowledge within the related work area

• Proactive and good communication skills
• Good team Player

The Grundfos Group
Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our purpose is to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

Grundfos China
Grundfos China officially starts in 1995, has established 1 holding company, 2 sales companies (Shanghai and Chongqing), 2 concept stores, 22 offices, 2 production operations, Hong Kong SAR and one technical center. Employing the staff of around 1,600 and generating annual sales exceeding 3.2 billion RMB in 2018, as products are widely used in industry, building service and water utility.