北京招聘

Company Description

博世力士乐致力于为各类机械和系统设备提供安全、精准、高效以及高性价比的传动与控制技术。公司结合并发挥全球应用经验，研发创新的产品，为行走机械、机械应用与工程及工厂自动化每一个细分市场的客户量身定制系统解决方案及服务。博世力士乐同时为客户提供各种液压、电子传动与控制、齿轮、线性传动及组装技术。公司业务遍及全球80多个国家，拥有29,500多名专业员工，2016年全球的销售额近50亿欧元。

自1978年进入中国市场以来，博世力士乐已在北京、武进和西安建立了生产基地，截止至2016年12月，拥有约2,626名员工。

更多信息请访问: www.boschrexroth.com.cn和www.boschrexroth.com

博世集团是世界领先的技术及服务供应商。根据初步数据，博世集团约390,000名员工（截至2016年12月31日）在 2016财政年度创造了约731亿欧元的销售业绩。博世业务划分为4个业务领域，涵盖汽车与智能交通技术、工业技术、消费品以及能源与建筑技术领域。作为全球领先的物联网企业，博世为智能家居、智慧城市、互联交通和互联工业提供创新的解决方案。博世运用其在传感器技术、软件和服务领域的专知，以及自身的云平台，为客户提供整合式跨领域的互联解决方案。通过其产品和服务，博世为人们提供创新有益的解决方案，从而提高他们的生活质量，打造互联生活。凭借其创新科技，博世在世界范围内践行“科技成就生活之美”的承诺。集团包括罗伯特 ? 博世有限公司及其遍布约 60个国家的 450家分公司和区域性公司。如果将其销售和服务伙伴计算在内，博世的业务几乎遍及全世界每一个国家。这一全球性的生产、工程和销售网络为其进一步发展奠定了基础。博世的长远健康发展建立在不断创新的基础上。博世的研发网络拥有59,000名研发人员，遍布全球120个国家和地区。

？有关博世集团的更多信息，请访问：www.bosch.com.cn和www.bosch-press.com

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Economical, precise, safe, and energy efficient: drive and control technology from Bosch Rexroth moves machines and systems of any size. The company bundles global application experience in the market segments of Mobile Applications, Machinery Applications and Engineering, and Factory Automation to develop innovative components as well as tailored system solutions and services. Bosch Rexroth offers its customers hydraulics, electric drives and controls, gear technology, and linear motion and assembly technology all from one source. With locations in over 80 countries, more than 29,500 associates generated sales revenue of approximately 5 billion euros in 2016.
To learn more, please visit www.boschrexroth.com

The Bosch Group is a leading global supplier of technology and services. It employs roughly 390,000 associates worldwide (as of December 31, 2016). According to preliminary figures, the company generated sales of 73.1 billion euros in 2016. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected industry. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to create solutions for a connected life, and to improve quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 450 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. The basis for the company’s future growth is its innovative strength. At 120 locations across the globe, Bosch employs 59,000 associates in research and development.
Additional information is available online at www.bosch.com, www.iot.bosch.com, www.bosch-press.com, www.twitter.com/BoschPresse.

Job Description

1. Guide customer/colleagues to report the claim to Rexroth in proper way.
2. Ensure warranty claim to be registered, updated and closed in claim system in time
3. Initial analysis of customer claim on failed products, collecting necessary
information/parts/evidence.
4. Initiate 8D/4Q report and work closely with Q-table team in domestic or oversea plant
5. Arrange coordination/follow up problem solving action on site and in plant on customer's
claim. (field & workshop inspection, define containment action & corrective action, etc)
6. Escalate serious claims to management in time.
1. 引导客户/同事正确地向博世力士乐提出质保索赔请求。
2. 保证质保索赔及时登记、更新及关闭。
3. 对客户投诉索赔的故障产品作初步分析，收集必要的信息/零件/证据。
4. 发起8D/4Q 报告, 并且能紧密的与国内外工厂质量分析小组一起工作。
5. 根据客户的索赔要求安排及跟进工厂内及客户处的协调支持工作。（现场及车间检查，制定围堵措施
等）
6. 及时要向管理层汇报严重的客户投诉。

Qualifications

1. University graduated, Bachelor degree in Mechanical & Electrical Integration, Mechanical
Engineering and Automation or other related major.
2. Have strong communication skills and coordination skills.
3. Preferable 3 years’ experience in branch of industry automation. Be familiar with
Hydraulics (e.g. Rexroth) as a plus.
4. Preferable quality controlling/management experience in manufacturing plant
5. Good team-work sense; good personality (persistence, self-motivated get-up-and-go,
optimism, deep drill ability, thorough workstyle, able to think out of the box, able to
escalate)
6. Good English skill, both in written and speaking. (German as a plus)
7. ERP system experience (SAP) as a plus
1. 机电一体化, 机械工程及自动化或其他相关专业本科毕业。
2. 有很强的沟通能力及协调能力。
3. 三年以上工厂自动化领域实际工作经验为宜。熟悉液压元件（如：力士乐）者优先。
4. 有质量管控管理经验的优先。
5. 良好的团队合作精神、良好的个性（坚持不懈，积极主动，热情，深入挖掘问题，严谨的工作方式，能
打破常规考虑问题，能组织上报）
6. 英语写作和口语良好，懂德语者优先。
7. 有ERP 系统经验（SAP）者优先。

作为全球领先的传动与控制技术供应商之一，博世力士乐致力于为各类机械和系统设备提供高效、强大、安全的智能运动解决方案。公司在行走机械应用、机械应用与工程及工厂自动化等领域拥有丰富的项目经验，并且凭借其智能元件、定制化解决方案及服务，为实现互联工业奠定了坚实的基础。同时，博世力士乐还为客户提供各种液压、电子传动与控制、齿轮、线性传动及组装技术，软件及物联网的接口。公司业务遍及全球80多个国家与地区，拥有30,500多名专业员工，2017年全球的销售额近55亿欧元。
自1978年进入中国市场以来，博世力士乐已在北京、武进和西安建立了生产基地，截止至2017年12月，拥有约2,682名员工。

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