北京招聘

Shanghai Disney Resort is seeking exceptional talent to lead all Workforce Management efforts in preparation for the opening of the resort. The Manager, Workforce Management will lead Shanghai Disney Resort (SHDR) Workforce Management organization which is responsible for labor planning and regulation compliance for approximately 10K employees (cast members). This individual will directly manage a team of approximately 70 people and lead day-to-day operation of Workforce Management functions including Staffing, Workload & Forecasting, Scheduling, Deployment, Time & Pay, and Reporting.



This position reports to the Vice President, Operations, Shanghai Disney Resort.



Responsibilities include:

· Build a Workforce Management organization by utilizing Disney Parks and Resorts best practices

combined with in depth understanding of local labor regulation and cultural nuances

· Partner with Operations, Human Resources, Finance, and Information Technology leadership teams to

assess, develop, and implement innovative labor strategies to meet the challenges of a dynamic

business environment

· Collaborate with SHDR leadership teams to meet business objectives while enabling delivery of

exceptional client service to operating leaders, partner organizations, and all front-line cast members

· Define staffing requirements, hiring and training plans, and scheduling methodologies that balance

direct costs with ability to attract and retain quality cast members and deliver a world-class

experience to guests

· Drive analytical approach to labor planning by balancing service and cost management objectives

· Develop standards and provide accurate time recording and workforce administration processes that are

compliant with company policy, country/province labor law, and applicable agreements

· Oversee support and advancement of workforce management systems including scheduling and time

recording systems

· Develop and utilize performance, financial, and other relevant metrics (KPIs) to measure success and

drive continuous improvement

· Lead development of the Workforce Management annual operating plan and 5 year plan processes




Required Qualifications:

· Bachelor's degree or equivalent in fields of engineering, business administration, or equivalent

· Minimum of 5 years in a key leadership role with responsibilities for leading and developing a

successful team

· Operations background in large service organizations, such as hotels, retail, restaurants, or

transportation

· Fluent in Mandarin and English

· Proven understanding of internal and external workforce and labor issues and challenges

· Demonstrated orientation toward client service

· Demonstrated ability to work effectively in all levels of the organization and influence business

results through persuasion, negotiation, idea contribution, and personal presence

· Demonstrated ability to work within a matrix organization; Willingness to work and integrate with

multiple partners

· Proven ability to work both at the strategic and tactical level as well as flexibility and

professional maturity

· Demonstrated strong analytical, business planning, operation, and integration skills

· Familiarity with automated scheduling and time recording systems

· Demonstrated strong budget, problem solving, organizational, and project management skills


Desired Qualifications

· Proven ability to work in a complex and diverse major business unit of a multi-national company

· Demonstrated computer proficiency with Internet and Windows software packages

华特迪士尼公司（纽约证券交易所上市名称：DIS）华特迪士尼公司及其子公司和联营机构, 是家庭娱乐和媒体业务的多元化国际企业之首，其五项主要业务包括媒体网络、主题乐园及度假区、影视娱乐、迪士尼消费品及迪士尼互动媒体集团。迪士尼公司是道琼斯工业平均指数30个组成公司之一，上一财政年度总的收入达三百四十亿美元。