北京招聘

About IMAX Corporation

IMAX Corporation is one of the world's leading entertainment technology companies, specializing in immersive motion picture technologies. The worldwide IMAX network is among the most important and successful theatrical distribution platforms for major event Hollywood films around the globe, with IMAX theatres delivering the world's best cinematic presentations using proprietary IMAX, IMAX® 3D, and IMAX DMR® technology.

IMAX Corporation hires individuals with diverse talents and backgrounds who are creative, entrepreneurial, innovative and passionate. We offer a challenging work environment operating in a global context, a competitive compensation and opportunities for development and growth. By welcoming diversity and respecting the value of work and lifestyle balance, IMAX has earned a reputation as a preferred employer.

Reporting to the Technical Services Network Operations Call Centre Manager, this position will provide ongoing service, support, and upgrades when necessary, to IMAX digital projection and audio equipment at the highest standards. Provide customers with courteous, helpful, timely support to ensure that the requirements of their service contract are being met. Ensure audiences are presented with the best possible IMAX experience.

Key Responsibilities:

- Respond to all inbound client communications including: alerts, emails, phone calls within set timeframe

- Extensive telephone diagnostics and problem resolution

- Supporting multi-million dollar equipment in a critical “show must go on” environment.

- Update IMAX CRM database in real time after each call.

- Review daily SNMP messages from our theater network and provide proactive recommendations to Regional Managers.

- Maintain 100% uptime of all IMAX theatres through telephone support and emergency servicing.

- Reduce the number of lost shows by quickly responding, analyzing and correcting problems over the phone or proactively avoid lost shows by monitoring of the network.

- Provide reports to customers from SNMP messages such as lamp hours, hard drive utilization etc.

- Prepare technical documentation including Bulletins, Procedures and troubleshooting flow charts.

- Track parts exchanged and ensure parts are returned from the client within the contractual obligations of warranty

- Be available to travel on very short notice.

Requirements:

- A preference for four years at the university, college, or significant job related experience and specialized training in engineering/electronics with a strong computer background.

- Background in technical service support with help desk experience or PC service and support experience and/or network experience

- Good verbal and written communication skill in English in a clear and concise manner is essential, and knowledge of other languages is a huge asset.

- Experience with common software and hardware, including but not limited to MS Office Suite, Outlook, Lotus

- MS Windows/XP, Networking monitoring and troubleshooting is mandatory

- Basic to Intermediate Windows and Linux System Administration

- Working knowledge of SQL Query and Knowledge data base

- Knowledge of setting up wired and wireless network (hardware, wiring and set-up)

- The ability to multi-task carrying out an effective telephone trouble shooting and problem solving on multiple problems/theatre.

- The ability to deal with each customer’s unique questions and give advice on operational matters.

- Work in a virtual environment as may be necessary

- Train and develop IMAX projectionists.

WORKING CONDITIONS

- Work at the call centre is mainly carried out on a 24hr shift basis.

PHYSICAL REQUIREMENTS

- Ability to sit for prolonged periods of time

- Ability to work shifts, holidays and weekends

- Ability to travel freely to destinations worldwide

- Hold a valid passport and driver's license

For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for interview will be contacted.

IMAX is an entertainment experience so real you feel it in your bones, so magical it takes you places you have never been; so all-encompassing you’re not just peeking through the window, but part of the action. Behind it is a world of high technology – proprietary software, architecture and equipment pioneered by IMAX. IMAX is unique – not an entertainment or technology or distribution company but all three at once: an innovator with patented technology; a Hollywood insider that partners with the world’s most celebrated moviemakers to enhance their biggest blockbusters and documentaries; and a global enterprise with more than 837 theatres in 57 countries. There’s only one IMAX, and once experienced there’s no going back.