北京招聘

3D Business Transformation knowledge

• The ideal candidate should be able to transfer his/her knowledge in current manufacturing environments to a 3D printing production environment helping our customers scale up their printing processes towards a manufacturing scale. 

• Support our customers, channel partners and HP Service workforce and sales team to accelerate the manufacturing change based on the HP Multi Jet Fusion technology by building a competitive advantage through a lean support experience in the 3D printing market for 3D service bureaus and enterprise customers.

• Work together with our sales force team to ensure HP 3D Printing solution (HW, SW and Services) portfolio is understood by our customers and channel to align with their business goals.

• Strategically switching mindset between end to end solution, workflow management and quality control.  

Manufacturing and Process knowledge

• Establish robust calibration, qualification and preventative maintenance plans and ensure their timely completion.

• Determine safe manufacturing processes that produce a quality product in the most efficient method of manufacture

• Drive continuous improvement plan through process improvements on a regular basis

• Document standard operating procedures for daily operations, inspections, maintenance, EHS and safety compliance Qualifications/Requirements

• Responsible for continuous management & ownership of assigned scope, including management of: change process, equipment needs, component transition & ramp, driving Root Cause / Corrective Action (RCCA) of non-conformance & deviation(s)

• Implements cost saving projects utilizing both Lean and 6 Sigma methodologies

• Implements common corporate CI systems (5S, Standard Work, Daily Mgmt., Layered Audit Process, and Business Plan Deployment)

• Assist in the daily Quality operations as it relates to CI processes.

   

3D Printing Field Service knowledge

• Deliver technical training to our channel and HP support team by managing knowledge and experience sharing with our partners and team.

• Resolve complex technical issues and business incidents, independently.

• Mentor/assist less-experienced team members on complex incidents.

• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.

 

We are looking for an individual with:

• Bachelor’s degree in Science/Engineering is required – preferable Mechanical, Industrial or Electrical Engineering.

• Minimum of at least 5+ years of quality/production experience in a complex manufacturing environment, customer advocacy and field experience resolving critical customer situations.

• Automobile related manufacturing experience is highly preferred.

• Detailed understanding of technical aspects of capital/printing equipment – preferably 3D printing or industrial manufacturing (injection molding, CNC, laser).

• Strong technical skills and ability to understand/troubleshoot complex printer & system issues, along with communication & networking skills, needed to manage customer exposure and interaction with organizations in different functions across the region.

• Strong troubleshooting and analytical skills to optimize customer productivity and define a clear action plan. Proficient in translating analysis into strategies and actionable plans.

• Customer focus. Understand customer perception and work towards improving customer experience. Experience in service and customer support area or related customer assurance and customer facing processes will be valued.

• Planning and Project Management skills. Able to deploy cross-organizational implementation plans, timely track progress, identify deviations and proactively take corrective actions.

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