北京招聘

Key Objective

1. Working within Solution Support Center (SSC) in Greater China to deliver proactive and reactive technical support to these customers, both onsite or from office

2. Developing sets of standard deliverables to customers in managing and maintaining environments based on Oracle Database.

3. Assisting customers to maximize the stability, availability and performance of their critical business systems

Responsibilities:

1. Proactively work with SSC customers to ensure their successful deployment of Oracle Database Server

2. Tasks ranging from daily DB Support, like problem solving, troubleshooting, DB Upgrade, performance review, patch analysis, knowledge transfer, and SR reviews, proactive software advice.

3. Provide 24x7 pager standby services to named customers

4. Forming effective professional relationships with Oracle Technical Account Managers, and ACS Sales Oracle Product Support and customer, at all levels, to ensure customer satisfaction with Oracle's products and support organization.

5. Provide assistance to service delivery team in critical situation as requested.

6. Respond and resolve service requests within Key Performance Indicator targets

7. Develop high quality, standard deliverables and methods to promote efficient service delivery

8. Research and respond to technical enquiries from customers

9. Maintain an up-to-date and in-depth knowledge of new products released in the market.

10. Maintain product expertise within own area of specialization

11. Contribute continuous development to the team

Qualifications

1. B.A./B.S. in a technical field or equivalent experience required

2. Minimum 8 years DB experiences, at least 6 years in Oracle Database Administration

3. Proven experience of Oracle DB installation, configuration, administration in a production environment in 10g/11g/12C

4. Real Application Cluster (RAC) knowledge and Oracle MAA experience essential

5. Timesten and GG experience is a plus

6. Exadata and Exalogic experience is a plus

7. Proven Experience in Oracle Data Warehouse is a plus

8. Hands-on experience of any of the followings is a definite advantage:

· Oracle Advanced Queuing, Oracle Enterprise Manager,Oracle Dataguard, Oracle Recovery

9. Strong UNIX skills is an additional advantage, preferably Linux skills.

10. Team lead experience is a definite advantage

11. Fluent in English and Mandarin is essential

12. PM experience is a plus

13. Candidate with fewer years of working experience will also be considered as Technical Analyst.

PERSONAL SPECIFICATION

1. Proven success of working on own initiative and managing client/end users expectations

2. Strong troubleshooting skill, excellent problem solving and analytical skills

3. Solid customer facing experience

4. Ability to work under pressure in escalated situations

5. Willing to take challenges, and learn new technologies not limited to Oracle Database products

6. Independent working capability

7. Excellent written and verbal communication skills

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn