客服代表 Customer Service Representative
豪威科技(上海)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2018-12-29
- 工作地点:深圳-南山区
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:本科
- 职位类别:销售行政助理 市场助理
职位描述
Job Descriptions:
- Maintains direct contact with customers before and/or after the sale.
- Total ownership of customer forecast, ordering/backlog & delivery.
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
- Works with various departments to meet maintenance services sales goals.
- Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
- Focus of work may be in pre-sale or post-sales or both.
- Responsible for the delivery of pre- and post-sales services and support to clients/customers.
- Manages all facets of customer retention including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
- Reviews warranty claims.
- Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
- Manages market research to determine special pricing for non standard items in the interests of ensuring appropriate profit margins are reached and maintained.
Requirement
- Bachelor degree or above, MBA will be a plus.
- 3+ year related working experience, semiconductor/B2B related will be a strong plus.
- Strong execution with great ownership.
- Able to work under pressure.
- Able to work in a matrix organization as a good team player.
- Oral & Written English capability is preferred.
Performance Matrix.
- Group Revenue.
- Individual Account Revenue
- On time delivery.
- Other strategic goals per request.
- Forecast accuracy
公司介绍
产品应用
豪威科技持续创新,技术领先。公司在充分考虑客户需求的基础上,高效开发自身产品,并以专业的成像技术背景,成功有效地启发、协助客户的产品研发。在强大、专业的研发团队与全球供应链合作伙伴、客户的紧密合作下,豪威科技能在面对不同终端应用时,提供丰富而完善的CMOS摄像解决方案,即能满足包括平板电脑、笔记本电脑、安防和监视系统、移动电话、车载应用、医疗生物器械在内的传统市场,也适用于AR、VR、和无人机的计算机视觉等应用新兴市场。豪威科技以技术为依托,精益求精为客户提供支持和服务,客户选择豪威,产品成功将事半功倍。
全球战略
豪威科技坐落在美国加州具有高科技摇篮之称的硅谷。公司办公设施现代,总部占地约为23,000平方米,并在全球多地设立有分部,通过遍布世界、经验丰富的工程和技术团队为全球客户提供便捷、优质、专业和高效的服务。公司在中国布局有两个研发中心:坐落于上海张江高科技园区内的豪威科技(上海)有限公司和位于有光谷之称的武汉东湖高新技术开发区的豪威科技(武汉)有限公司。前者主要致力于CMOS摄像芯片设计、应用开发的工程技术及市场拓展;后者则侧重于软件开发、系统集成、以及图像、流媒体应用和提高的研究,同时从事大型图像集成、流媒体的分享、计算、有关云存储处理、云计算和云运用等开发。
此外,豪威科技还在上海松江出口加工区设立了技术装备均最为先进的加工检测中心豪威半导体(上海)有限责任公司,以及微型镜头及感应芯片的模组研发生产中心豪威光电子科技(上海)有限公司。
现公司诚聘有意从事CMOS摄像芯片设计、应用开发的工程技术以及市场拓展人才共创未来。公司将为员工提供良好的职业发展和海外培训的机会以及优厚的福利待遇。
联系方式
- Email:resume@ovtcorp.com
- 公司地址:小白楼街大沽北路76号新华国金广场1103室
- 电话:18621621866