北京招聘

1. Job Purpose

Manages the Quality Management System, Continuous Improvement Process, Operational Effectiveness and Industrialisation within a Centre. Represents and demonstrates the above mentioned aspects to the external parties specifically in Client pursuits.

2. Dimensions

( key numerical data of areas of responsibility i.e. number of direct / indirect staff, expenditure budget, revenue target and authority limit )

6 direct staff.

3. Key Result Areas

3.1. Responsible for the implementation and ongoing management of the Quality Management System in the Centre. This includes creating and maintaining the quality infrastructure, undertaking quality audits, conducting analyses and maintaining quality records within the Centre and ultimately the global Business Process Outsourcing organisation to ensure that quality of service delivery satisfies the requirements of the Quality Management System and customer contracts.

3.2. Drive the data collection process in the Center .Prepare and consolidate collected data and recommend actions related to the continuous improvement process in the Center Provide communications to local leaders, Managers and Engagements regarding the strategy and tactical approaches of OAE and follow ups for Continuous Improvement activities Work with peers globally to insure consistent implementation of OAE while participating on global Continuous Improvement teams.

3.3. Six Sigma training and implementation in center wide.

4. Person Specification:

1) Skills

A. Literate in the use of Microsoft Office business programs.

B. Good English speaking, writing, reading.

2) Education / Academic Background

Bachelors or above Degree

3) Knowledge

3.1 Motivation to up-skill in Quality Management theory, principles, practices and techniques

3.2 having a good Lean thinking and continual improvement philosophy

4) Experience

4.1 Minimum 5 years experience in Quality Role (preferably BPO background)

4.2 Minimum 3 year experience in Green Belt accreditation in Six Sigma. Black Belt certification is preferable.

4.3 Lean production experience is preferable.

5) Personal Trait

5.1 Ability to communicate effectively in visual, oral and written form.

5.2 Establish and maintain professional credibility.

5.3 Demonstrated people leadership and management expertise

6) Behaviours Required (identifiable/specific/observable, independent / not overlap, comprehensive/all important behaviors are listed, manageable/not excessive)

6.1 Mature.

6.2 Confident.

6.3 Be able to work under high pressure.

企业介绍：
Capgemini（凯捷）于1967年在法国成立，至今在全球拥有超过 200,000 名员工，并且在咨询服务、信息技术、商业服务领域处于国际领先地位，2018年年收入达132亿欧元。

商业服务是凯捷的三大核心业务之一。在今天高度竞争的市场环境中，商业服务更需要真诚承诺、资源和专有技术，业务流程外包正日益成为企业高管针对市场需求做出更为迅捷、灵活回应的战略力量。五十年的丰富经验，在全球拥有21个主要交付中心，对所有领域的客户而言，凯捷是一个值得信赖的供应商。

广东凯捷商业数据处理服务有限公司是凯捷集团的全资子公司，于1999年落户广州，2010年搬迁至佛山南海，是凯捷全球重要的商业服务交付中心之一。

办公场地总面积超过9千平方米，员工总数近1000人，国际一级标准的机房面积超过120平方米，拥有超过20个国际知名的全球性客户；目前主要客户位于欧洲、北美、日本、韩国、东南亚等国家和地区，行业涵盖快消、零售、能源、化工、物流及制造业等，主要业务包括财务、会计、人力资源、采购等业务流程外包服务。凯捷的员工每一天都分别通过使用SAP、Oracle等ERP系统，为遍布全球的客户提供实时而优质的服务。

公司网址：************************/ ***************************/
福利待遇：公司为所有员工购买五险一金＋商业保险，带薪年假10天以上
工作时间：五天工作制
工作地点: 佛山南海区融和路25号荣耀国际金融中心（广佛地铁金融高新区地铁站）