北京招聘

? To lead a team of service support engineers that provide Tier 4 and Tier 5 rapid response support to customer including remote support and ‘fly and fix’

? To manage the team on customer cases and case investigation, deliver excellent customer service.

? To minimize the time from identification of problem through to approval of corrective action proposal.

? To act in a positive and professional manner and to identify and apply best practice.

? To be available to travel at short notice throughout the year.

? To trend field reporting data to drive Service strategies and improvements to develop optimum maintenance and support methodologies which maximize product availability.

? To provide regular reports that provide visibility of status and progress of P1/Safety T4/5 cases to both the PSG and the Elekta management.

? To understand the Service Business and cost drivers and make informed decisions in line with these.

? Engage with the LCE and R&D teams to drive the reliability centred maintenance strategies for all BAOS products and to do this in conjunction with the regional support teams.

? To support the Lifecycle Engineering (LCE), Service design and Technical Publication teams.

“Responsibilities and Hiring Requirements 职责和录用条件” (Using e.g. bullet points, identify the detailed aspects and specific responsibilities of the role.

? To be the point of contact for escalation for Tier 4 and Tier 5 RRT for all Regions and Business Units as required, including on-site support where necessary.

? To represent and communicate service support and RRT activities at all management levels and departments within Elekta.

? To interface and influence all cross functions to deliver change.

? To ensure that the team has the right competences and knowledge to achieve the service support and RRT targets.

? To be able to take a broad business perspective when prioritizing customer issues.

? To proactively manage own priorities and take necessary action when site visits are required.

? To work with regional service delivery to ensure effective implementation.

? To work with the service support team to implement optimum product maintenance procedures, such as reliability centred maintenance, for all Oncology products based upon installed base product performance data.

? To engage with the regional teams and other business areas to gain feedback and give updates on service support and RRT activities.

? Monitor product performance and service trends such that field problems are quickly identified and acted upon. Produce regular escalation and problem reporting.

? To generate reports from the CLM system to review and develop data that will drive the Services strategy for RCM and proactive maintenance.

? Chairs and/or manages a business forum or process.

? Work with the regional representatives to decide on FCO content/scope and validation plans

? Ensure that effective technical escalation processes are in place with all Regions and that they are being used and followed.

Authorities 职权- (Using e.g. bullet points, identify the authorities of the role and the extent to which decisions may be made on behalf of the function.)

填写职位的权力，以及由此扩展的可能结果

? Approval of purchasing and travel requisitions relating to service support.

? To manage and decide on priority of incidents and cases at Tier 4 and Tier 5 RRT.

? Decide on trends and the strategy for addressing the highlighted reliability issues.

? Decide on the priority of IBI projects for the Service Engineering team to implement.

? Decide and propose solutions for CLM and Service process improvements.

Qualification:

? Bachelor degree or above in Electronic & Electrical/Mechanical engineering or scientific background.
? Strong overall product knowledge.
? Strong analytical skills able to solve personal and business level problems.
? Experience working in service environments.
? Experience in service management practices in a high tech service environment.
? Previous managerial experience leading direct / indirect teams in a matrixed organization.
? Knowledge of large scale CRM or Service Management applications.
? Strong understanding of industry standards such as ITIL, Project Management, ISO etc.
? Can demonstrate sound business judgement and focus on results.
? Ability to operate at multiple levels of an organisation and in an international and multi-cultural environment.
? Ability to influence based upon sound reasoning and conviction.
? Exceptional technical, interpersonal and communication skills.
? Highly conversant and experienced with a broad range of Elekta products.
? Strong communication skills using all available tools. Clear, concise, and coherent written work. Proactive communicator.
? Good negotiation skills capable of rational, structured and logical thinking. Written and verbal output must be concise and accurate.
? To possess proven mechanical, electrical and computer skills at practical and conceptual levels.
? To be willing to travel and be willing to work around a clinical schedule including unsociable hours and weekends to resolve customer issues.
? To engage and uphold Elekta’s values and to represent Service in a professional and positive manner.
? Experience using global business systems.

Elekta is a human care company pioneering significant innovations and clinical solutions for treating cancer and brain disorders. Elekta provides intelligent and resource-efficient technologies that improve, prolong and save patient lives.
To join ELEKTA team you will work in a highly motivated group with more than 60 years of experiences in medical device. Has the chance to recognize people from different countries in the world and feel the open/aggressive company culture by yourself. You will also be able to build up a solid basis with the opportunity to show innovation in process enhancement and evolution along with the development of the Medical Device industry. You will have the opportunity to apply your skills and efforts into challenging scientific problems.
医科达是跨国性医疗技术集团，以关爱人类生命为使命，在癌症和脑部病变治疗领域锐意进取并提供最为先进的临床治疗方案。针对放射治疗和放射外科，公司致力于开发尖端水平的医疗设备和治疗计划系统，同时为整个癌症治疗领域开发优化工作流程的软件系统。医科达创立于1972年， 由瑞典卡罗林斯卡研究所已故的神经外科教授Lars Leksell创建成立。医科达总部设在瑞典斯德哥尔摩，并在斯德哥尔摩证交所上市（股票EKTAB）。医科达在肿瘤学、神经外科以及相关网络软件方面的解决方案已应用于全球5000多家医院，每天为超过10万名患者提供诊断和治疗服务。
今天，医科达在全球大约有3300名员工。医科达在中国的员工总数约500人，业务范围涉及研发、生产、采购、物流、销售、客户支持及质量法规等，国内450余家医院是我们的用户。除北京和上海，医科达在广州、成都、重庆设有分支机构。在2011年9月，医科达在全球成功并购核通公司（Nucletron）。
医科达推崇多元文化。我们的员工来自于不同领域有着不同的文化背景，因共同的使命相聚而共同创建了这个积极灵活的组织。我们致力于为所有员工提供机会并使他们充分发挥个人潜能以适应全球化的环境。