北京招聘

JOB DESCRIPTION

PURPOSE

Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem.

RESPONSIBILITIES

？ Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.

？ Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.

？ Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.

？ Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.

？ Participate on global and regional project teams.

？ Delegate IT support tasks and provide training to more junior staff and end-users.

？ Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.

？ Perform other duties as required.

All responsibilities are essential job functions unless noted as nonessential (N).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

？ Working knowledge of Microsoft server, workstation and networking technologies.

？ Working knowledge of industry standards with regards to system and network administration.

？ Possess excellent verbal and written communication skills.

？ Ability to establish and maintain effective working relationships with coworkers, managers and clients.

？ Project management exposure.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

？ Bachelor’s Degree in Computer Science or related field; with 1 years experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience

PHYSICAL REQUIREMENTS

？ Extensive use of the telephone and face-to-face communications, which requires accurate communication skills

？ Significant use of keyboard involving repetitive motions with fingers

？ Ability to bend, stoop, crawl and lift up to 60 pounds

？ Travel may be required

ADDITIONAL REQUIREMENTS

？ May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

About IMS Health
IMS Health-Intercontinental Marketing Services established in 1954 with a history of over 50 years, is headquartered in Fairfield, Connecticut.
The Company traces its beginnings to Fohlich & Dubow, who set up Intercontinental Marketing Systems (IMS) to create a new kind of Information Company that could enable organizations to make informed, strategic decisions about the marketplace. They called their venture Intercontinental Marketing Services (IMS), and they introduced it at an opportune time, when pharmaceutical executives had little data to consult when in the throes of strategic or tactical planning.
Although IMS started its business as a data provider, now IMS globally have successfully transformed from an information vendor to a leading provider of consulting and services to pharmaceutical market intelligence, providing critical information, analysis and services that drive decisions and shape strategies after over 50 years development and rapid expansion.
IMS serves clients about every major pharmaceutical and bio-tech company in the world in more than 100 countries and employs more than 7,400 people worldwide.

About Our Services
Our end-to-end solutions, integrating unparalleled information, analytics, consulting and services, play a central role in supporting high-quality, cost-effective healthcare. Our Services contain two main categories: I&A (Information & Analysis Services) and C&S (Consulting & Services) Services.

OUR VISION:
- “To enable our clients to help people throughout the world live longer, happier and healthier lives.”

OUR VALUES:
- Commitment to create continuous value for the benefit of our clients
- Excellence that breeds innovation and leadership within every facet of the business
- Integrity and respect for individual performance and collective success

OUR CAREER ADVANCEMENT
IMS’s areas of professional excellence range from product development and management…to data operations…to consulting and client service. People who have come to us from a wide variety of fields have found a niche for their talent here.
Each employee is free to explore career options based on detailed skills assessments and individual performance plans. With the benefit of professional development counseling, employees can take advantage of development courses, and special growth assignments to prepare for future roles. We believe that all employees should have a long-term plan for their careers at IMS, and it is our job to help them achieve success.
Employees can put their careers on a fast track, taking advantage of a complete toolkit to prepare them for rapid growth and advancement.

INDIVIDUAL AND TEAM RECOGNITION
IMS maintains a strong performance-based culture where exceptional work is celebrated publicly to both magnify the meaning of the reward and to set an example for others to follow. In particular, we value innovation and applaud risk taking. Each person’s ideas can make a difference and our openness to change keeps us at the forefront of our field. Various programs recognize the excellence of both teams and individuals, including the IMS 100% Club for sales performance and the Summit Award, an annual global award for top contributors.