北京招聘

岗位职责：

1、了解客户服务需求信息，进行有效跟踪，做好信息查询及反馈；

2、熟练运用公司产品，解答客户提问并落实问题；

3、与相关部门紧密配合，协调沟通；

4、客户投诉、纠纷的处理及上级交办的其他相关工作。

任职要求：

1、大专以上学历，至少1年以上客服工作经验；

2、具备敏锐的商业意识，较强的应变能力、口头表达与沟通能力；

3、有较强的推广和维护协调客户的能力，熟悉客户服务流程；

4、具备较强的学习能力，可快速掌握专业知识，及时开展工作；

5、英语可以熟练读写，并熟练运用excel、office等办公软件；

6、工作严谨，计划性强，善于分析思考问题，有责任心；

7、勤奋踏实，良好的服务意识与团队合作精神。

Our parent company, bpost International NV, is one of the largest Postal Companies in Europe with a turnover in excess of 2,4 billion Euros and employing some 25,000 employees on the Belgian market. The Company is the leading postal operator in Belgium and a universal service provider.

The core business is collecting, sorting, transporting and delivering mail and parcels. Next to these core activities the Company also developed activities responding to the interaction between electronic communication and mail, proximity and convenience distribution.

In addition, bpost bank, a joined venture of bpost and BNP Paribas Fortis, markets a range of banking and insurance products.

The Parcels division of bpost is one of the dominating factors for growth and expansion of the business.
bpost is market leader in the domestic B2C parcels and has established a strong position in the domestic parcels market.

In recent years, bpost has also made a remarkable growth in the international parcels market, both by internal and external growth. Bpost has expanded its international network in e-commerce, e-fulfillment and cross border parcel delivery in the last 5 years. The Parcel division of bpost is currently employing 8,000 employees worldwide, with Landmark Global being one of the strongest brands for bpost on the international parcels market.

Landmark Global has its footprints in USA, Canada, Belgium, Holland, Poland, UK, China, Singapore and Hong Kong and focusses on cross border parcels and e-commerce.

For more than a decade, Landmark Global has enabled the global growth of our customers. Our business has grown from basic international mail and parcel delivery to providing full service end-to-end solutions, supported by proprietary technology.

Our service is global – our entire business it built around being able to interact easily and effectively with our clients. Our trade services teams demystify the cross-border customs experience for our clients. Our proprietary technology gives our clients an agile and pinpoint edge within demanding logistic environments. By combining our strengths, we are reducing costs while increasing purchasing power in negotiations with partners. Our “white glove” service commitment ensures the proper physical handling and care of our client’s merchandise. We capitalize on the advantages of being part of a postal operator. Being one group translates into our distribution facilities being better connected and results in greater reach, efficiency, and improved transit times.

Our focus is individual – we accomplish what our clients wouldn’t ask another company to do. We are not risk-averse in helping a client’s business succeed abroad. We offer our clients both easy-to-use, standardized solutions as well as innovative, tailored solutions ranging from business mail to e-commerce technology. We care about the satisfaction of our clients and their customers.

Our portfolio consists of unique logistics and communications solutions including Marketing Mail, Business to Consumer Parcels, Customs Brokerage Services, E-Commerce Solutions, Business Mail, Fulfillment Services, and Press Distribution. We are a logistics company that “lives and breathes” cross-border logistics and operates with the mentality of a technology start-up. Our web-based IT systems are state-of-the-art, scalable and enable easy integration and user interaction. From package delivery, manifesting, labeling services, returns disposition, customs data transmission to billing and administrative functions: our system works seamlessly.

The activities of Landmark Global China, Hong Kong and Singapore are forming the Asian Region of the International division, with activities in the larger Asian region and South-East Asia.