北京招聘

M Moser Associates is committed to design excellence and the delivery of corporate offices, campuses, R&D labs and other workplace facilities globally. Our team of 800+ architects, designers, engineers, planners and construction professionals work globally from 15 locations.

As a Helpdesk Specialist at M Moser, you will:

Duties Include:

• Proactively seeks information and utilises creative problem-solving skills along with standard operating procedures
• Demonstrates relationship building, effective communication skills and quality service in the process of supporting, advising and educating users on the use of end user computing hardware.
• Technical support and service for daily end user computer operations and project efforts in a complex computing environment. Supporting a wide range of IT services including but not limited to: PC, mobile devices, Video Conference, software
• Contributes to hardware, software, services enhancements by identifying when established procedures are not working and there are gaps in processes, and makes recommendations for improvements. Develops and edits customer and technical support knowledge base documentation.
• Demonstrates relationship building, effective communication skills with team members and third parties in the process of resolving incidents/service requests, knowledge transfer resulting in efficient and effective incident management.
• Understands the mandate and strategic direction of End -User and Desktop and Mobility Services and takes ownership

Looking for people with similar experience with the following:

• Demonstrate ability to establish and maintain effective relationships with management/employees in a manner that consistently meets expectations for excellent customer service
• Demonstrate ability to see issues from the customer's perspective, assesses urgency of requests and responds accordingly.
• High degree or familiarity with some or all of the following technologies: Windows 10, office 365, iOS, Microsoft Office, Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service management systems, System Management Tools
• High degree or familiarity with some or all of the following hardware: Desktop/Laptop, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment, IP phones
• Knowledge of TCP/IP and Server OS is desired.
• Team player with good communication skills
• Excellent troubleshooting skills
• Good time management
• Proactive

Interested candidates please send your resume in English and Chinese with position.

Please visit our website www.mmoser.com and send your resume to: JoanneC@mmoser.com

关于穆氏
穆氏建筑设计（上海）有限公司是一家致力于全球的建筑和办公空间设计的公司。自1981年起，穆氏M Moser Associates致力为各类企业、私营医疗和教育机构提供办公环境的设计和交付服务。穆氏在全球设有25个分支，超过1000位专才通力合作，以全面整合的办公空间解决方案为客户打造具有变革力的实体、社交化和数字化的工作环境。穆氏的专业领域包括建筑、室内设计、绿色环保&身心健康、办公空间策略规划、数字基础设施、机电工程、项目管理、物料采购和施工建造等。

About M Moser Associates
M Moser is a global architecture and workplace design company. It has specialised in the design and delivery of workplace environments since 1981, with clients from the corporate, private healthcare and education sectors. With over 1,000 professionals collaborating across 25 global locations, M Moser provides a holistic approach to transformative physical, social and digital workplace environments, integrating expertise in architecture, interior design, sustainability & wellness, workplace strategy, digital infrastructure, MEP engineering, project management, procurement and construction management.