Senior Operation Manager
嘉里建设管理(上海)有限公司北京物业管理分公司
- 公司规模:150-500人
- 公司性质:合资
- 公司行业:房地产 物业管理/商业中心
职位信息
- 发布日期:2018-04-09
- 工作地点:北京-朝阳区
- 工作经验:10年以上经验
- 学历要求:本科
- 语言要求:英语熟练
- 职位月薪:4-5万/月
- 职位类别:营运经理
职位描述
What You’ll Do
- Planning, developing and implementing BKC operation strategies (for Office/ Retail/ Car Parking) to meet the organization’s requirements and expectations for the growth of the business.
- Ensuring effective operational platforms and processes are in place to support business areas and their operational activities, periodically reviewing to improve them.
- Managing the end to end operation model and working in conjunction with key contributor of Kerry On team and stakeholders to ensure BKC operational processes, systems, support, controls and capacity are in place to support and service all customers.
- Regular meeting with KO team on actual progress of the marketing calendar, schedule of new store opening, ad-hoc tenant’s M&P events, requirements of causal leasing products, to review results (sales and traffic) for all M&P events (except Branding related);
- Ensuring successful delivery of day to day operational standards including but not limited to cleanness/ background music / window display/ concierge services/ events/ staffs appearance;
- Seeking business opportunities and oversight of business change activities, ensuring that
Closely monitor tenants' sales, Marketing and Promotion (M&P) activities, service quality and quality/ quantity of stocks;
Assist and drive poor performing tenants to improve sales through advise on products mix, service quality and seasonal promotion;
Acting as Business Analyst resource to conduct market research on 6-8 major benchmarking projects on sales by categories, M&P plan, CRM program, tenant mix (new tenants), foot traffic etc.;
Developing a close working (partnership) relationships with tenants ensuring all business operational developments are appropriately coordinated and aligned.
Proactively interface with tenants to achieve highest level of satisfaction to build up a cohesive community in BKC, ensuring that
Develop community initiatives designed to create connections between tenants, including tenants’ introductions, overseeing events, electronic and print communications, and building walkthroughs.
Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets.
Seek opportunities to engage tenants to discover and discuss tenants’ objectives; and identify opportunities and act on them to connect each other.
What You Are
The candidate should possess a proven track record of previous operations strategies development, problem solving and possess excellent execution capabilities. Ideally, the candidate will have also worked on an international scale and comfortable working for a matrix organization. It would be helpful if you held a relevant bachelor degree.
You would have the following competencies and professional experiences:
Is able to identify and leverage economically sustainable and profitable business
Seek opportunities for improvements through challenging assumptions, performing detailed analysis of current stage and to implement new ways of working
Be a change agent to initiate and lead change across the organization
Strong customer oriented mindset to understand and deliver on different customer segments and key stakeholder expectations
Identify new value propositions and articulate with clarity to add value for business
Create alignment of ways of working across the business
Delegate tasks and goals and responsibilities to others and help team to grow up with organization
Have the ability to drive results when working to strict deadlines
Be able to use diplomacy and be able to effectively communicate with demanding stakeholders
Develop solutions through dealing with obstacles and problems in a timely manner; and work with others for creative and innovative solutions
Be full accountabilities for own jobs and can be expertise for own domains
职能类别: 营运经理
公司介绍
公司奉行以人为本的经营管理理念,为每位员工提供广阔的发展空间,现诚招有志者加盟。请将个人简历发送电子邮件至所述邮箱或传真至本公司。
联系方式
- 公司地址:上班地址:光华路