北京招聘

五年以上ORACLE EBS相关工作经验，熟悉 11i&R12，熟悉财务、供应链等模块，具有英文读写能力，能够适应出差。

Key Objective

1. Working within Solution Support Center in Greater China to deliver proactive and reactive technical support to these customers, both onsite or from office

2. Developing sets of standard deliverables to customers in managing and maintaining environments based on Oracle eBusiness Suite.

3. Assisting customers to maximize the stability, availability and performance of their critical business systems.

4. Maintain good relationship with other parties in Oracle Corporation and train junior engineers to enable them for Oracle new products support

Responsibilities:

1. Proactively working with ACS customers to ensure their successful deployment of Oracle eBusiness Suite

2. Providing Assistance to service delivery team in critical situation as requested.

3. Tasks ranging from daily Apps Support, Apps Upgrade, performance review, patch analysis, enhancement solution design with implementation and SR reviews.

4. Forming effective professional relationships with Oracle Service Delivery Managers, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization.

5. Respond and resolve service requests within Key Performance Indicator targets

6. Developing high quality, standard deliverables and methods to promote efficient service delivery

7. Researching and responding to technical enquiries from customers

8. Maintaining an up-to-date and in-depth knowledge of new products released in the market.

9. Maintaining product expertise within own area of specialization

 

Qualifications

1. B.A./B.S. in a technical field or equivalent experience required

2. Minimum 5 years IT experiences, solid experience in consulting or supporting Ebiz Finance or Manufacturing modules

3. Mainly work in Finance or Manufacturing modules; With HR module experience will be an additional advantage.

4. Solid experience and deep knowledge of EBiz R12 is definitely an advantage

5. Proven experience of Oracle eBusiness Suite DBA including System Administration in Oracle Applications on R12, and 11i is definitely an advantage

6. Oracle eBusiness Suite Architecture including good understanding of technology stack

7. Strong UNIX skills is an additional advantage, preferably Linux, additional NT/Win2K skills useful.

8. Fluent in English and Mandarin, plus advantage with Cantonese speaking

PERSONAL SPECIFICATION

1. Proven success of working on own initiative and managing client/end users expectations

2. Strong troubleshooting skill

3. Excellent problem solving and analytical skills

4. Ability to work under pressure in escalated situations

6. Independent working capability and deep understanding of “Assigned Tasks’ Ownership”

7. Excellent written and verbal communication skills

8. Self motivated and resourceful

9. Team work essential

10. Good presentation skills

11. Willingness to travel in GC as requested

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn