Lead Technical Support Engineer(职位编号：1641917)
通用电气（中国）有限公司 GE China
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司 医疗设备/器械
职位信息
- 发布日期：2012-11-02
- 工作地点：上海
- 招聘人数：1
- 工作经验：八年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：技术支持/维护工程师
职位描述
Business Segment
Aviation
About Us
At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GenX engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.
Role Summary/Purpose
This position supports GE/CFM aircraft engine product lines and with a 24/7 on shift team in the Aviation Operations Center Shanghai (AOCS). The Lead Technical Support Engineer (LTSE) develops practical and innovative ways to identify and meet goals. In this role you are responsible for support of China and Asia regional operators. You will utilize your understanding and experience to find solutions to customer issues and develop proactive solutions to the field using diagnostics tools.
Essential Responsibilities
Manage growth fleet customer communication, maintain interface with customer for technical and diagnostics support activities. - Serve as GE/CFM Lead Technical Support Engineer in AOCS - Provide technical response and assistance in a timely manner to the customers in the operation, inspection, maintenance, and repair of product lines covered by AOCS - Assist the customer to integrate new fleet/tails into the Diagnostics System. Review alerts generated in the Diagnostics System. Perform diagnostics analysis and provide technical recommendations in a timely manner - Apply Six Sigma analytical tools to assist the customer and make process improvements in AOCS operation - Assist the customer with Aircraft on Ground (AOG) spare part ordering and issue resolution - Answer phone calls and respond to emails from the customers and GE Field Service Engineers (FSE) to resolve fleet issues - Make the customer visit and perform Diagnostics review with the customer on the regular basis - Support new engine Entry into Service (EIS) activities - Mentor less experienced engineers in AOCS
Qualifications/Requirements
1. Bachelor's degree from an accredited university or college with at least 8 years of experience in the aviation industry2. Must be a highly motivated, self-directed individual with a strong work ethic and proven abilities to manage multiple projects simultaneously3. Proven ability to establish productive working relationships in a cross-functional team environment4. Proven written and verbal communications skills – must be fluent in English. Proficient in all MS Office applications such as Excel and PowerPoint, as well as web applications
Desired Characteristics
1. Bachelor’s degree in Engineering2. Strong oral and written communication skills3. Strong interpersonal and leadership skills4. Proven analytical and quality improvement ability5. Demonstrated proficiency in troubleshooting and problem solving6. Ability to make formal presentations to all audiences7. Ability to interface with customers and GE FSEs8. Project management or supervisory experience is preferred9. Demonstrated ability to lead and influence GE customer and peers10. Greenbelt certified This position supports GE/CFM aircraft engine product lines and with a 24/7 on shift team in the Aviation Operations Center Shanghai (AOCS). The Lead Technical Support Engineer (LTSE) develops practical and innovative ways to identify and meet goals. In this role you are responsible for support of China and Asia regional operators. You will utilize your understanding and experience to find solutions to customer issues and develop proactive solutions to the field using diagnostics tools.
Aviation
About Us
At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GenX engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.
Role Summary/Purpose
This position supports GE/CFM aircraft engine product lines and with a 24/7 on shift team in the Aviation Operations Center Shanghai (AOCS). The Lead Technical Support Engineer (LTSE) develops practical and innovative ways to identify and meet goals. In this role you are responsible for support of China and Asia regional operators. You will utilize your understanding and experience to find solutions to customer issues and develop proactive solutions to the field using diagnostics tools.
Essential Responsibilities
Manage growth fleet customer communication, maintain interface with customer for technical and diagnostics support activities. - Serve as GE/CFM Lead Technical Support Engineer in AOCS - Provide technical response and assistance in a timely manner to the customers in the operation, inspection, maintenance, and repair of product lines covered by AOCS - Assist the customer to integrate new fleet/tails into the Diagnostics System. Review alerts generated in the Diagnostics System. Perform diagnostics analysis and provide technical recommendations in a timely manner - Apply Six Sigma analytical tools to assist the customer and make process improvements in AOCS operation - Assist the customer with Aircraft on Ground (AOG) spare part ordering and issue resolution - Answer phone calls and respond to emails from the customers and GE Field Service Engineers (FSE) to resolve fleet issues - Make the customer visit and perform Diagnostics review with the customer on the regular basis - Support new engine Entry into Service (EIS) activities - Mentor less experienced engineers in AOCS
Qualifications/Requirements
1. Bachelor's degree from an accredited university or college with at least 8 years of experience in the aviation industry2. Must be a highly motivated, self-directed individual with a strong work ethic and proven abilities to manage multiple projects simultaneously3. Proven ability to establish productive working relationships in a cross-functional team environment4. Proven written and verbal communications skills – must be fluent in English. Proficient in all MS Office applications such as Excel and PowerPoint, as well as web applications
Desired Characteristics
1. Bachelor’s degree in Engineering2. Strong oral and written communication skills3. Strong interpersonal and leadership skills4. Proven analytical and quality improvement ability5. Demonstrated proficiency in troubleshooting and problem solving6. Ability to make formal presentations to all audiences7. Ability to interface with customers and GE FSEs8. Project management or supervisory experience is preferred9. Demonstrated ability to lead and influence GE customer and peers10. Greenbelt certified This position supports GE/CFM aircraft engine product lines and with a 24/7 on shift team in the Aviation Operations Center Shanghai (AOCS). The Lead Technical Support Engineer (LTSE) develops practical and innovative ways to identify and meet goals. In this role you are responsible for support of China and Asia regional operators. You will utilize your understanding and experience to find solutions to customer issues and develop proactive solutions to the field using diagnostics tools.
公司介绍
通用电气（GE) 公司是一家全球领先的科技、服务和金融公司，是全球最大的多元化企业，致力于解决世界上最棘手的问题。GE的产品和服务范围广阔，从能源、石油天然气、水处理、航空、医疗、运输系统、家电、照明，到金融，客户遍及全球100多个国家，拥有30多万员工。杰夫?伊梅尔特先生是现任董事长及首席执行官。
GE公司的历史可追溯到托马斯?爱迪生，他于1878年创立了爱迪生电灯公司。1892年，爱迪生通用电气公司和汤姆森－休斯顿电气公司合并，成立了通用电气公司（GE）。GE是道 琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。
2011年GE的年销售达1420亿美元。
GE现有6个产业部门，其中包括：航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。
GE (NYSE: GE) is Imagination at Work – an advanced global technology, service and finance company that is taking on the world’s toughest challenge. Widely recognized as the world’s largest multi-business company, GE excels in a variety of sectors including energy, oil and gas, water treatment, aviation, healthcare, transportation, lighting, appliances and finance. GE serves customers in more than 100 countries and employs more than 300,000 people worldwide. Jeffrey R. Immelt is Chairman of the Board and Chief Executive Officer of GE.
The company traces its beginnings to Thomas A. Edison, who established Edison Electric Light Company in 1878. In 1892, a merger of Edison General Electric Company and Thomson-Houston Electric Company created General Electric Company. GE is the only company listed in the Dow Jones Industrial Index today that was also included in the original index in 1896.
Total revenue of GE reached $142.0 billion in 2011.
GE is having six businesses including: Aviation, Transportation, Healthcare, Energy, GE Capital, Home and Business Solutions.
GE公司的历史可追溯到托马斯?爱迪生，他于1878年创立了爱迪生电灯公司。1892年，爱迪生通用电气公司和汤姆森－休斯顿电气公司合并，成立了通用电气公司（GE）。GE是道 琼斯工业指数1896年设立以来唯一至今仍在指数榜上的公司。
2011年GE的年销售达1420亿美元。
GE现有6个产业部门，其中包括：航空、交通运输、医疗、能源、GE金融、家庭和商业解决方案。
GE (NYSE: GE) is Imagination at Work – an advanced global technology, service and finance company that is taking on the world’s toughest challenge. Widely recognized as the world’s largest multi-business company, GE excels in a variety of sectors including energy, oil and gas, water treatment, aviation, healthcare, transportation, lighting, appliances and finance. GE serves customers in more than 100 countries and employs more than 300,000 people worldwide. Jeffrey R. Immelt is Chairman of the Board and Chief Executive Officer of GE.
The company traces its beginnings to Thomas A. Edison, who established Edison Electric Light Company in 1878. In 1892, a merger of Edison General Electric Company and Thomson-Houston Electric Company created General Electric Company. GE is the only company listed in the Dow Jones Industrial Index today that was also included in the original index in 1896.
Total revenue of GE reached $142.0 billion in 2011.
GE is having six businesses including: Aviation, Transportation, Healthcare, Energy, GE Capital, Home and Business Solutions.
联系方式
- 公司网站：http://www.ge.com/
- 公司地址：华佗路1号
- 邮政编码：201103