北京招聘

？ Handle all client inquiries about bookings and products through phone calls, emails, or other communication channel

负责客户的酒店订房订单，每日处理电话/邮件或相关的沟通渠道。

？ Ensure that all requests, issues and complaints are settled promptly and accurately, per defined policy, guidelines, term and conditions

确保客户所有的需求或投诉得到及时的处理以及反馈。履行公司与酒店签订的相关条款细则。

？ Proactively manage bookings by running reports from system, to clean non needed bookings

履行酒店订单的相关报表，定时录入/更新系统。及时关闭确认取消的订单。

？ Promote goodwill by being proactive, courteous, friendly, and helpful when dealing with clients and sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty

维护公司高标准的客户满意度以保障客户忠诚度。与销售部门合作适时推广公司品牌。

？ Rotate on the duty to support customer requests after office hours, might include evenings/nights during working days, and weekends as well as holidays

根据公司的部门排班安排，需要能够配合部门的工作轮班制度：下午班或周末工作一天 （可换工作日休息一天）

？ Identify and suggest improvement opportunity to managers

合理建议最优化的流程改进设想，并与部门经理沟通。

？ University graduate or recognized diploma, with at least 3 years’ experience in customer service function, or reservations experience in hotel or travel industries

大学专科毕业及以上学历。至少三年客户服务类或相关工作经验，酒店或旅游行业为佳。

？ Customer oriented, and interested in the function of customer service

客户服务为导向，对客户服务的职位有较高的兴趣度。

？ Excellent communication and problem solving skills.

优秀的沟通和解决问题的能力。

？ Proactive, driving for result and team work spirit

工作积极主动，结果导向，具有团队协作精神。

？ Excellent time management skills with the ability to work well under pressure in a fast-pace international environment.

优秀的自我时间管理能力。能够在快节奏的高压力外企氛围中工作。

？ Willing to learn new things and share knowledge to colleagues, adapt to changes, back up team members when there are business peak seasons or when team members are absent

愿意学习新知识并且分享给同事。接受不断变化的环境。能够后补缺席同事的 工作内容、

？ Excellent verbal and written English and Mandarin.

良好的英文基础，可以用英语表达，并有略强的英语阅读和理解能力。

格里菲旅行社（中国）有限公司
GTA is a world leader in the provision of ground travel products and services to the fully independent travel industry. We have been the power behind some of the biggest and best in travel for decades. They trust us to deliver because of our wealth of experience, privileged relationships and on the ground expertise.
 
We scour the globe to build a portfolio of tens of thousands of accommodation options, tour guide and transfer services, unique experiences, city tours, excursions, attraction tickets and restaurants from more than 50,000 suppliers in 185 countries. These supplier partners profit from dedicated extranets giving them full and flexible control of inventory, rates, yield and reservations.
 
Renowned for our competitiveness, our global reputation and trustworthiness, our speed and power, reliable technology and booking sites – GTA retail, TravelCube and Travel Bound in North America, as well as GTA wholesale – connect travel wholesalers, retail and online travel agents, tour operators and consolidators worldwide to this vast portfolio of global travel content. We give them greater choice and control over how they market and sell travel product to their customers in 190 countries.
 
Powering global travel – and providing the best value and service experience while we do – we process over 21,000 bookings, electronically and efficiently, every day and sell 12 million room nights in more than 25 languages online and throughout the world.

If you’re looking for a career that will unlock new opportunities, join GTA and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, GTA offers opportunities, support and rewards that will take you further.