北京招聘

Opportunity
The opportunity is for a dynamic, talented individual to fill a Business Analyst role in a rapidly growing company who is a leader in their market place.
Company Background
The CCS(Customer Communication Service) product is the world leader in automated contact resolution in the credit and fraud markets. With an extensive blue client base that includes 75% of the top banks in the US, UK and APAC, the opportunity is to join a highly successful team that is seeking to build on an already strong local market position and expand across China.
CCS provides expertise in both the credit and fraud markets together with a SaaS solution that no other competitor currently offers.
Culture
The FICO CCS division has an entrepreneurial spirit across all roles in the business where we value high performing individuals and create an environment in which they are allowed to perform and succeed.
The dynamic nature of the people and the business allows us to keep ahead of the market as we evolve our strategy and business through a period of rapid growth. The compact size of our team suits hands on individuals who can deliver their own outcomes while rolling up their sleeves and assisting the rest of team in whatever is required.
We have a strong focus on delivering to the client a service of the highest quality from professionals who are experts in both the customer’s business and in how our services can deliver benefits to them. CCS focuses not only on delivering benefit to new customers but also working hard with customers to ensure they continually get enhanced and further benefit from the services they already have in place.

Company Strategy
Our key differentiators and success factors are:
? Global market leader in credit and fraud automated contact resolution
? Unique SaaS capability
? Large proven, blue chip client base
? Dynamic organisation that can rapidly deliver solutions
? Domain expertise and experience
? Global presence

A Key part of our growth strategy is to maximize revenues from our existing accounts for which there are significant opportunities to add value and grow our revenue stream. In addition we are selling directly in China to grow the client base with a number of recent high profile clients being added to the portfolio.
We are already the leading player in Global and we aim to strengthen that dominant position and grow internationally from our strong base.

The role of the Business Analyst
The Business Analyst is part of the team responsible for delivering projects successfully to clients – both new client applications and changes to existing applications. The Business Analyst will get involved with clients as the sales process is drawing to a close and will work closely with the Account Executives to define what has to be delivered, by whom and when.
The role reports to the Head of CCS China.
FICO has in place a standard documentation and delivery process that must be followed, however we expect the individual to use their personality and skillset to smooth the delivery process in order to maximise the impact for both FICO and the client. Projects can vary in size and complexity and will generally be between 2 to 5 months in duration. Typically a Business Analyst will be involved in more than 5 projects running concurrently.
Working closely with the Implementation and Account Executives, the BA will need to have the skill and flexibility to balance multiple aspects to this role, including;
- Demonstrate a solution orientated approach to deliver pragmatic solutions to project issues
- Internal relationship management skills to ensure our global remote teams and local teams are delivering their part of the process on time and to quality
- Prepare application specification documentation detailing specifically the requirements of the application. This will include:
o Source data – mainframe/database source, format, layout
o Method of data transfer – channel, encryption and frequency of both input & output processing
o Customer/account segmentation – sub segments of groups of accounts for specific treatments and or champion challenger activities
o Application flow and scripting – communication & auto-resolve options and call completion/results. (Visio based).
- Risks - identify, estimate probability & impact, mitigate
- Attend design workshops (ran by Account Executives) and capture updates and actions to documents
- Project reporting – internally & externally
- Co-ordinate meetings/reviews with internal teams for the initiation of projects and at regular intervals throughout the project lifecycle
- Progress multiple pieces of work concurrently
- Testing phase support including defect management and investigation
- Develop a broad knowledge of global CCS IVR applications which are built using JavaScript, CCS Voice and CCS platform for workflow, business rule specification, scheduling and integration.
- Customer portal & application training
- Ability to analyse application performance via interpreting standard reports and analysis tools such as excel pivot tables

Attributes and experience for the role
- Smart, dynamic, strong personality who can quickly build rapport
- Strong analytical capability
- Strong documentation skills
- Good communication skills
- Good language skill in English and Chinese
- Flexibility for travelling
- Good knowledge of Visio, technical applications, software engineering
- Computing Science Degree
- Previous development experience is preferable
- A minimum of 3 years Business Analyst experience
- Collections & recoveries experience is preferable
- Experience working for a software vendor is preferable
- Previous experience working with offshore development teams is desirable
- Proven ability to progress multiple pieces of work in parallel under tight timeframes
- Ideally some exposure and understanding of contact centre process, technology and work flows
- Ability to manage relationship with clients, 3rd parties and internal stakeholders
- Team player with ability to work within a small growing team

FICO delivers superior predictive analytics solutions that drive smarter decisions


Make Every Decision Count ？

Founded in 1956, and one of the primary creators of credit scoring, FICO? (NYSE:FICO) delivers superior predictive analytics solutions that drive smarter decisions. Our groundbreaking use of mathematics to predict consumer behavior has transformed entire industries and revolutionized the way risk is managed and products are marketed. Our innovative solutions include the industry-leading solutions for measuring credit risk, managing credit accounts, identifying and minimizing the impact of fraud, and customizing consumer offers with pinpoint accuracy. Most of the world's top banks, as well as leading insurers, retailers, pharmaceutical companies and government agencies, rely on FICO solutions to accelerate growth, control risk, boost profits and meet regulatory and competitive demands. Watch a video of Dr Mark Greene, our former CEO and current Chair of the Advisory Council, discussing analytics and connected decisions by clicking here.

FICO’s Decision Management solutions, which combine trusted advice, world-class analytics and innovative applications, include:
?    Analytics - including predictive models, optimization and portfolio analytics. Our analytics - whether delivered as standalone custom engagements or embedded in our applications - bring new precision to decisions.
?    Decision Management Applications - which use Decision Management software to automate, improve and connect decisions based on our proprietary analytic models and user-defined strategies. Each of these solutions is built with the analytics, data, decision strategies and process flow for a particular vertical industry and decision area, such as fraud control or credit account management.
?    Decision Management Tools - giving businesses the ability to create their own decision management applications and models. Our tools include business rules management, model development and decision optimization.
?    Scoring Solutions - which deliver powerful predictions of consumer behavior to help businesses make faster, more profitable decisions. Among our analytic products is the FICO？ score, which drives billions of credit and marketing decisions a year, and is recognized as the standard measure of US consumer credit risk.
?    Professional Services - We use our deep decision area experience and technical expertise to help individual clients solve unique business challenges, and get more value from our tools and solutions.

Our Culture


A Global Business

Headquartered in Minneapolis USA, FICO serves global markets through offices in 14 countries across the globe. We have a substantial presence across the US including San Diego and San Rafael, CA, and our international locations include S？o Paulo, Toronto, Birmingham, London, Madrid, Munich, Moscow, Milan, Istanbul, Johannesburg, Bangalore, Beijing, Shanghai, Hong Kong, Sydney, Tokyo, Seoul, Kuala Lumpur, Singapore, Taipei and Bangkok. We also have employees in many more countries. In addition, we have partners and distributors in Europe, Africa, Australia, Indonesia, Korea, Middle East, New Zealand, Philippines and Taiwan.

In 2009 we rebranded the entire company from Fair Isaac Corporation to FICO, the name by which we are best known in the marketplace. In August 2009 we also changed our NYSE ticker from FIC to FICO to reflect that change. On the surface, the change in our stock ticker is simple, yet what lies behind it is not. As we continue to leverage our unique and increasingly valuable position at the intersection of consumer and business interests, it’s important that we emphasize our relevance to both consumers and the financial institutions that serve them. The trusted FICO brand stands for empowerment, innovation and value, and it resonates well in this regard: over 90% of US financial transactions use the FICO credit score, and countless mission-critical decisions around the globe are enabled by FICO Decision Management Applications and Tools.


Our Core Values

In contrast to some companies, our Core Values are absolutely central to the way we run our business – they define the behaviours we expect and reward and are pivotal in job definition, hiring decisions, employee recognition, performance management, promotions recommendations, and incentive distribution. FICO’s Core Values are:
?    Focus On Clients
?    Develop Our People
?    Innovate & Collaborate
?    Execute With Integrity
?    Deliver High Performance

Importantly, our Core Values are all expressed as a pair of statements, demonstrating both company and individual commitment – for example, ‘Develop Our People’ is (FICO) “We will foster learning and growth by offering an engaging, career-focused environment” paired with (employee) “I will take responsibility for my career development by pursuing learning opportunities”. In this way, we reflect that it takes both individual buy-in and corporate commitment to manifest a day to day reality.


Overview Of Key Industries

FICO works with clients in more than 80 countries and on six continents including leaders in:

Banking:

FICO clients include 90 of the 100 largest financial institutions in the United States, two-thirds of the largest 100 banks in the world and the 100 largest U.S. credit card issuers. Banks, building societies, finance companies, credit card companies, insurers, commercial credit grantors and mortgage lenders have achieved lower levels of bad debt, higher volume and increased efficiency through the use of FICO products and services. FICO’s Decision Management technology, first applied in financial services, is now available as the “gold standard” in analytic models and decision engines for all industry leaders. The credit industry alone uses billions of FICO？ scores each year to improve decisions throughout the world. FICO’s customer management solutions are used by many of the major financial services organizations to acquire, manage and grow customer relationships, resulting in today’s use of adaptive control systems to manage over 90% of all credit cards in the U.K and a substantial figure in the US. More than 700 million card accounts worldwide are managed using FICO solutions. Our Falcon solutions protect 65% of credit card transactions worldwide. Our CardAlert service analyses ATM traffic to protect 11,000 banks in the U.S. from fraud.

In the context of today's stressed economy and markets, the phrase "return on investment" takes on new significance. Financial institutions look to FICO not only for industry-leading products and best practices, but for scientific ways of deciding where to focus every resource, action and minute for higher returns. We work with thousands of banks, card issuers, retail credit issuers, auto lenders, mortgage lenders, credit unions and other credit grantors worldwide.

Insurance:

Insurers have adopted FICO's predictive analytics, business rules and decision optimization to make decisions throughout the customer lifecycle, from underwriting and claims to marketing and distribution. In 2009 we released FICO Insurance Fraud Manager specifically to address this industry’s needs.

More than 400 insurers worldwide have applied our solutions across multiple lines of business, including personal and commercial lines, life, health, auto, annuities and pensions. FICO's Decision Management technology and experience working with industry leaders has yielded tremendous results.


Retail:

FICO enhances the ability of retailers and manufacturers alike to turn customer insight into more effective marketing efforts and stronger customer relationships. With the ability to predict purchase behavior over time, FICO's solutions reveal affinities between the products that customers buy, as well as the context in which they buy them.

With greater insight into individual customers, and the ability to translate high-level strategies into consistent decisions across large and complex organizations, manufacturers can better plan and execute marketing and promotional campaigns, and retailers can optimize marketing, merchandising and credit/risk decisions.

100+ retailers and general merchandisers, including 50% of the top US retailers, rely upon FICO's solutions to build high-value relationships with their customers.

Health Care:

A scientific approach to decisions is reshaping the yield curve in pharmaceutical sales and marketing. FICO is a leader in the use of analytic insights, marketing decisioning, strategy and cross-channel operations management to improve business effectiveness and performance.

FICO provides comprehensive solutions for precise, data-driven strategic and operational decision-making in pharmaceutical sales and marketing. We work with 150+ healthcare and life sciences companies, including 8 of the world’s top 10 pharmaceuticals companies.

For more information, please visit www.fico.com;www.fico.com/cn/