北京招聘

Contact Person: qing.ql.liu@oracle.com (无法接收163邮箱邮件）

Oracle’s Cloud Operations – PaaS group is looking for talented Cloud Operations Engineers with expert level experience in supporting systems built on a mix of Oracle technologies and Open Source technologies. As a contributing member of a globally distributed team, you will be responsible for the deployment and support of internally developed services/applications supporting the various PaaS portfolios. This is a unique, ground floor opportunity to work on cutting edge platforms in support of Oracle’s growing Cloud Services.

Responsibilities:
-Operational Level 2 ownership of run-time management functions for Oracle PaaS External Compute Services ensuring the highest levels of availability and performance for customer service levels.
-Operational ownership in the support of escalated issues from Oracle Customer Support working to resolve customer issues using Oracle PaaS services.
-Collaborate with other operational and development teams during triage and resolution of operational issues.
-Document common problem patterns and create knowledge base articles to improve customer self service capabilities and resolution times.
-Open and track development bugs related to My Oracle Support (MOS) Service Requests.
-Handle customer escalations and provide Level 2 support.

Requirements:
-5+ years of experience supporting production environments on Linux/Java/Oracle Database platforms.
-Previous experience in large scale Incident and Problem Management (ITIL based operational model) highly desirable.
-Strong ability to analyze and solve operational problems across functional components.
-Strong ability to understand virtual cloud architectures and layered application and database services with the ability to logically determine root cause of an issue.
-Exposure to virtualization concepts and technologies like Oracle Virtual Machines or Xen is highly desirable.
-Willingness to learn new technologies.
-Desire to provide exceptional customer support.

Preferred Additional Skills:
-Prior experience as a Cloud Operations Engineer or DevOps Engineer.
-Certification(s) in a Linux administration in any distribution.
-Experience with large scale customer support systems and processes (e.g. service request systems such as MOS, CX, Remedy)
-Experience with large scale system management and monitoring tools (e.g. Oracle Enterprise Manager, Kibana, Logstash, Real User Experience Insight (RUEI), ThousandEyes)
-Comfort with collaboration, open communication and reaching across functional borders

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn