北京招聘

Job Summary
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Support Engineer to join us in Beijing, China. In this role, you’ll provide an excellent customer support experience for our enterprise subscription customers. You will troubleshoot and resolve customers' technical issues through a web portal, as well as over the phone to provide production technical support for platform solutions, mainly Red Hat Enterprise Linux (RHEL). We'll need you to have a blend of excellent technical and customer support experience.

Primary Job Responsibilities
Provide technical support to Red Hat enterprise customers (mainly in Japan market) via web portal, phone and chat
Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
Exceed customer expectations by providing premium customer service
Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
Contribute to the global Red Hat knowledge database while working on customer issues

Required Skills
Bachelor's degree or higher in computer science or a related technical field
Excellent Japanese writing and speaking skills, good English writing and speaking skills
2+ years of Linux or UNIX in the enterprise sector, with excellent administration skills
Thorough knowledge of Linux kernel, networking, and commonly used services (DNS, FTP, mail, etc)
Excellent troubleshooting skills, and passion for problem solving and investigation
Ability to communicate clearly and concisely to customers with various levels of technical experience
Experience with virtualization solution is a plus
Red Hat Certified Engineer (RHCE) is a plus

It's rewarding to work at a well-established, mission-driven company. You get the freedom, autonomy, and responsibility to impact a company that is changing the technology industry. With FY2011 revenues of almost U.S. $1 billion, Red Hat is the world's leading provider of open source solutions. Our mission is to be the catalyst in communities of customers, contributors, and partners creating better technology the open source way. We strive to make freedom, flexibility, and open source the building blocks of our enterprise technology stack. And we passionately pursue our vision of a better future, based on open standards and interoperability. Red Hat is the place to take chances. Good work earns respect, and people dream big and act boldly as they extend the reach of open source. The basis of this freedom is as solid as our success. Our history of 38 consecutive quarters of growth* are a good foundation for making a difference. And we need talented, smart, and passionate people to make this happen. So, what's in it for you? The ability to have an impact and change the world. What more could you want? Come prepared to lead the way。