北京招聘

The Client Manager position must be able to establish strong, personal, and long-lasting relationships with clients and teams within CITS American Express Business Travel. This position is also requested to utilize consultative selling skills and knowledge of the travel industry to provide solutions and cross-selling products that directly meet client business needs and increases profitability to CITS American Express.It is also required good coordination and organization skills ,strong ability to oversee the whole regional market.

Key Responsibilities:
To execute and ensure a defined customer contact plan to establish relationships and appropriate contact with corporate travel arranger, key contacts/personnel (CFO, Procurement, Management) within portfolio to ensure highest satisfaction with CITS American Express.
Ensure in-depth understanding of client's company culture / structure in China for the portfolio and Team managed

Ensure all communications received from the Leaders and Regional Relationship Managers and Global Managers are cascaded and distributed timely.
Monitor customer satisfaction, service level agreements and ensures team members take corrective action to addresses issues if service level not met.
Active participation in client key meetings and business review process within Team managed.
Lead & facilitate negotiations of contracts, pricing to drive profitability.

Skills and Competencies
1) Ability to influence and negotiate with authority in order to achieve goals
2) Ability to work with cross-functional teams and to influence both internally and externally
3) Ability to plan effectively and to react to changing priorities, work independently with minimum supervision
4) Strong PC knowledge including related PowerPoint/Excel/Email skills
5) Strong communication skills. Able communicate effectively both verbally and in writing. Effective listening skills
6) Proficient in Chinese and English speaking skills
7) Strong analytical skills.
8) Have a pleasant personality, approachable presence, must be customer focus
9) Ability to work under tremendous pressure.
10) Good presentation skills.
11) Strong knowledge base of China travel agency operations and cost structures, suppliers, travel patterns, technologies, and local regulatory requirements and local customs (would be added advantage).

国旅运通（CITS AMEX）是由中国国际旅行社总社（CITS）与世界财富500强企业之一的美国运通公司（American Express）共同投资成立的中国首家从事商务旅行的合资企业之一，也是首家获得中国民航运输管理局（CAAC）和国际航空运输协会（IATA）经营许可的商务旅行合资企业。

中国国际旅行社总社（CITS）成立于1954年，是中国规模***、实力最强的旅行公司之一，历年蝉联“中国旅行社百强***名”，2001、2002年度连续两年列入中国500强企业。

美国运通（American Express）创建于1850年，是一家多元化的全球旅游、财务及网络服务公司，全球***的信用卡独立发卡公司，也是全球***的商务旅行管理公司之一。美国运通在全球拥有84,000多名员工，1700多个旅游办事处，提供签帐卡及信用卡、旅行支票、旅游、财务策划、投资产品、保险及国际银行服务等。

国旅运通商务旅行在中国设有三个独立的合资公司：
----------北京
--------－上海
----－－－广州

国旅运通为中国范围内的跨国公司、地区性公司、外资公司、国内公司和国有企业提供商务旅行管理服务，服务内容涉及国际及国内机票预订和出票、24小时紧急服务、贵宾服务、酒店预订、会议服务、机场服务、相关旅行安排、差旅费用管理的咨询及服务。公司的宗旨是向全中国的商务客户提供美国运通全球客户所享受的高质量的商务旅行服务，帮助中国建立商务旅行管理文化，协助跨国公司和其他企业通过高效的旅行支出管理来降低旅行成本。

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所述职位户籍不限，具备良好的英语听说能力和计算机操作能力，具有团队合作精神和强烈的学习意愿，并能适应高强度的工作。

加入国旅运通，您将获得专业系统的培训、挑战性的发展机遇、有竞争力的薪资及完整的福利计划。

有意者请于一个月内将中、英文简历（标明应聘职位）附个人近照寄至或Email至本公司，谢绝来电来访。