北京招聘

Position Statement

The Residential Sales Consultant is responsible for the servicing and conversion of direct in-home sales opportunities generated by Crown’s marketing efforts.

The Residential Consultant needs to follow the prescribed Crown sales methodologies and protocols in accordance with the strategies, priorities, and sales targets of the Crown Group.

This role also works closely with other internal stakeholders and ensures all sales opportunities are leveraged to maximum effect in a team selling environment.

Maintaining a high performance customer driven culture is also crucial to the success of this position.

Key Tasks and Responsibilities

Administration

• Meet and maintain weekly sales conversion targets in accordance with Crown’s KPIs

• Attend, report to and participate in sales meetings, report on competitor trends and help develop local sales strategies that meet the challenges of the market

• Ensure that administrative systems are up to date and accurate at all times and data input protocols are observed and adhered to

• Maintain accurate invoices, documents and customers files

• Ensure all costs are clearly detailed to customers and collected prior to removal date (unless approved corporate account)

• After the call, prepare costing sheet, calculate the measurement and depending upon destination, cost the job or send a cost sheet to the appropriate internal party/ies

• Prepare and present formal quotations to clients, using indicative selling techniques and structured approaches to enable successful negotiation with the customer

  Customer Service

• Call on clients in their homes to meet the pre-arranged appointment times

• Upon receipt of a confirmed survey appointment, prior to the physical appointment, being prepared to include destination office information and sales aids such as destination guides, Buffy reports etc

• Complete a detailed inventory of effects to be transported which allows the accurate calculation of the cubic capacity of the goods.

• Present the company’s services by way of brochures, discussion, demonstrations and the use of the presenter in the most positive light, selling the benefits of our service, our company, and the Crown network worldwide.

• Utilise value based selling skills and methodologies that clearly differentiate Crown from our competitors and generate best value for Crown at every possible juncture.

• Ensure each day is well planned geographically to maximise all opportunity whilst satisfying the demands of our customers.

• Regular follow-up to ensure the booking of Residential Sales through negotiation and use of value add and upselling techniques.

  Corporate Social Responsibility

• Support the company CSR commitment and goals.

  Other

• Demonstrate and promote the company vision and values.

Aptitude

• Ability to maintain confidentiality and display tact and discretion at all times

• Excellent analytical, interpersonal and communication skills

• Excellent presentation skills and negotiation skills

• Ability to work in a potentially rapidly changing environment

• Ability to set priorities, manage your time and workload and dependably meet strict deadlines

• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism

• Professional attitude and a willingness to support stakeholders in effectively doing their job

• Solution oriented approach to problem solving and decision making

Professional Knowledge and Skills

• 1-2 years sales or marketing experience

• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders

• Well-developed administration and organisation skills with strong attention to detail.

• Fluency in Chinese Mandarin and English. (Another language such as French, German, Spanish, Japanese, or Korean) is a big plus.

• Knowledge of selling psychology

• Cultural sensitivity and awareness.

Qualifications

• Secondary education certificate, or equivalent (preferred)

**Please send your English resume to us

Established in 1965, Crown Group is the largest privately held transport and warehousing company in the world with over 110 offices in 40 countries and more than 3,000 employees worldwide today.
Crown Worldwide is one of the world's leading providers of mobility services, relocations, records management and logistics services for globally expanding companies.
We always look for professionals which are honest, responsible, team working, service mind and good communication to reinforce our team and share our values!

始创于1965年的嘉柏有限公司是一家在全球四十多个国家拥有超过110个分公司，全球员工超过3000人的物流和仓储公司。在物流，搬家，安居和文档管理等服务领域，以世界性的视野为各大跨国企业提供***的服务。
我们欢迎富有团队合作精神、真诚、有责任心和良好的服务意识和沟通能力的专业人士加入嘉柏团队。