北京 [切换城市] 北京招聘

Customer Support Coordinator

相干(北京)商业有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2018-02-27
  • 工作地点:深圳
  • 工作经验:3-4年经验
  • 学历要求:大专
  • 语言要求:英语熟练
  • 职位月薪:6-8千/月
  • 职位类别:客服专员/助理  

职位描述

Job description and responsibility:

1. Play a critical role in leading delivery of the service needs of our customers

2. Perform the onsite installation, training, preventative maintenance, upgrade and repair of our complex laser and optical systems

3. Diagnose and trouble shoot customer issues through statistical analysis and evaluation of laser system reliability

4. Will test, tune, and adjust equipment to obtain optimum operating performance.

5. Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

6. Support sales activities by collecting and forwarding relevant information

7. Report spare part requirements

8. Serve as company liaison with customers on administrative and technical matters for assigned projects

9. Provide technical support via telephone/email and serve as a communication link with the internal factory staff


Education and Work Experience:

1. Requires a Bachelor’s degree in a scientific, technical, or photonics related field or equivalent experience.

2. Experience with laser or optics highly desirable

3. Problem solving skills to be able to troubleshoot electronic, electro-optical, electrical, & mechanical problems

4. Ability to work closely with a team as well as independently

5. Exceptional customer service skills

6. Excellent written and verbal communications

7. Command of written and spoken English

8. Computer literate

职能类别: 客服专员/助理

公司介绍

In the highly sophisticated industry of photonics, Coherent, Inc. leads the way. Owning a diverse portfolio of technologies, the company offers the widest range of commercial and scientific research products and solutions available to customers in over 80 countries.

Founded in 1966, Coherent has production and research facilities spanning the world, supplying everything from laser measurement and control products to precision optics and laser systems. Notably, many of its customers are Fortune 500 leading manufacturers and scientific researchers from numerous universities and institutes across the Americas, Europe, and Pacific Rim. Approaching almost $521.2 million in sales in fiscal 2005, the company has attained a scale unrivaled by most of its competitors.

The company's strategy is to continue to develop innovative and proprietary products and solutions that meet the needs of customers and that are based on Coherent's core expertise in lasers and optical technologies.

To cope with the fast expanding business in China, we're seeking the best and brightest people and offer exciting opportunities for professional growth to our employees and to qualified job applicants.

联系方式

  • 公司地址:北京海淀区融科咨询中心 (邮编:100190)