北京 [切换城市] 北京招聘北京物流/仓储招聘北京船务/空运陆运操作招聘

空运出口客服操作员

德莎国际货运代理(上海)有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:交通/运输/物流

职位信息

  • 发布日期:2018-03-03
  • 工作地点:北京-朝阳区
  • 工作经验:2年经验
  • 学历要求:大专
  • 语言要求:英语良好
  • 职位月薪:7-8千/月
  • 职位类别:货运代理  船务/空运陆运操作

职位描述


  • Daily air export operation, receive booking from customer, inquiry case by case , confirm net rate&selling rate with overseas , book space with agents/carriers, coordinate problems between carriers and customers, monitor cargo would depart as booking , make shipment entry into system, prepare shipment invoices, send pre-alert to overseas offices. Trace the shipment and report shipment status to customer and overseas offices.

  • Daily air import operation, receive pre-alert from overseas office, check all docs whether is any special request or any other problem ,whether the is full contact no of consignee, communicate with overseas if any problems, contact with the carrier and confirm eta of the cargo. Send arrival notice to customer timely, update system;

  • To control the financial dates in Riege: checking sales invoice & cost invoice, making warehouse refund, collecting and main p/s from overseas agents, etc...;

  • Good communication with internal/external colleagues to ensure correct understanding on different service requirement. i.e. set up sop, prompt response attitude, always seeking solutions or possibilities;

  • Strictly follow company standard operation procedure in order to ensure effective workflow among each team;

  • Maintain good communication with supplier/SHPR/CNEE, make sure correct guidance/information to the customer, and coordinate upon receiving correct goods / docs information;

  • Handle complaints and claims from customers;

  • Handle the key account customers according to SOPs and escalate special cases to Department Manager in a timely manner;

  • Provide reports and statistic to key account customers on a monthly basis if necessary in demanded format.

职位要求:

  • Education:

  • College degree or above;

  • Experience:

  • At least 3 years experience in gloable freight forwarder;

  • Language Skills:

  • Good English express oral & written

  • Computer Skills:

  • Good PC skills, esp. MS Excel, MS Word and Powerpoint;

  • Core Competencies:

  • Customer Oriented;

  • Independent problem solving skill;

  • Patient and good team player Good interpersonal skills;

  • Outgoing and open minded

  • Warm personality

  • Industrious and enthusiastic

  • Can work hard under pressure and spirit of team work


职能类别: 货运代理 船务/空运陆运操作

公司介绍

Dachser是全球领先的物流供应商之一,总部位于德国。公司利用自己开发的IT系统,整合了运输、仓储和增值服务,并提供全面的供应链解决方案。在全球387个地点约30,800名员工的共同努力下,Dachser于2020年实现了56亿欧元的合并净收入。同年,该物流供应商共运输了7,860万件货物,总重量达3,980万吨。Dachser在五大洲的42个国家和地区设有公司。在亚洲,在12个业务领域的48个地方设有分支机构。其亚太区总部位于香港。

联系方式

  • Email:hrsha@dachser.com.cn
  • 公司地址:上海市普陀区大渡河路1428号信泰中心1号楼18层 (邮编:200335)
  • 电话:13902076352