北京招聘

  

Location: China- Shanghai

  

  

The position advertised is that of Immigration Manager. China is a key destination for our Global Clients and compliance with the Immigration regulations is a key point to a successful relocation and assignment. The successful candidate will be responsible for the delivery of a full range of high quality Immigration services to clients based in Shanghai and other cities in China. As the Immigration manager the successful candidate will report directly to the Regional Immigration manager based in Bangkok and work closely with the Senior Immigration practice leaders based in Frankfurt and London. The role will involve the direct line manage an in house service delivery team of three Immigration consultants and support staff.

  

  

Key Responsibilities

  

• Subject matter expert and key point of contact and escalation point for corporate clients- providing research and advisory on immigration requirements and compliance for work visas and legalization for inbound cases into China.

• Provide support on China to the regional Immigration manager and other senior practice leaders including analysis and presentation on changes to manpower, immigration policies and legislation and its impact to businesses and corporate clients.

• Ensure high quality delivery of immigration service and compliance with client’s specific Key Performance Indicators and Service Level Agreement including attendance at regular client review meetings

• Ensure strategic retention of existing corporate clients and participate in local business development where Immigration expertise is required

• Manage day to day immigration casework including the submission of applications and on site work for clients. Manage all VIP cases

• Direct line manager to four in house Immigration consultants and manage daily operational and caseload management for each team member

• As team leader provide the training, coaching and supporting the on-going development needs of each team member working closely with the Regional Immigration Manager

• Manage implementation processes for new clients

• Drafting of Immigration bulletins on regulatory changes in China including liaison with the programme management team to have the bulletins published on the Crown Website, Social Media for the delivery to corporate clients locally

• Oversee Immigration related invoicing ensuring that it is completed within agreed internal KPIs.

• Vendor management – Coordinate local immigration vendor agreements with Crown management and global alliance teams to ensure proper documentation is in place for all immigration vendors

• To act as the CWM China visa and immigration subject matter expert. Collaborate with Crown team members including account managers, business development teams and operational leads to work with client HR and key contacts on their China immigration challenges.

• Raise any potential compliance issues to Crown management and minimize risks to Crown and the client

• Proactively seek critical information at the early stage of the visa process that may cause delay. Foresee issues and advise corporate clients and transferees with possible solutions. Keep all concerning parties properly informed and set the right expectations.

                              

Aptitude

  

  

• Ability to maintain confidentiality and display tact and discretion at all times.

• Excellent analytical, interpersonal and communication skills.

• Ability to work in a potentially rapidly changing environment.

• Ability to set priorities, manage your time and workload and dependably meet set deadlines.

• Ensure tasks are completed within timelines with a high degree of accuracy and professionalism.

• Ability to work efficiently and independently in a high pressured environment.

• Confident can do attitude and a willingness to support stakeholders in effectively

• Solution oriented approach to problem solving and decision making.

• Ability to consult clients and transferees at different levels.

• Motivated, energetic, solution-minded and able to lead a growing service delivery team.

• High attention to details and strong sense of corporate data security.

• Ability to prioritize and multitask. Lead the team to ensure compliance standard is met.

• Able to work to tight deadlines under pressure, while being able to provide a high level of customer service.

• Flexibility – to be able to adept and meet challenges as they arise, take on new initiatives, and proactively address issues before problems develop.

                            

  

Professional Knowledge and Skills

  

  

• Exceptional interpersonal and communication skills with the ability to build collaborative relationships with multiple and diverse stakeholders.

• Well-developed organisational skills with strong attention to detail.

• Proven staff Management and Supervisory skills experience.

• Proficient computer skills with experience using Microsoft Office

• Strong presentation skills.

• Cultural sensitivity and awareness.

• Self development and Mentoring skills

• Problem solving and decision making ability

                

  

Qualifications

  

  

• Secondary education certificate, or equivalent (preferred)

• 5 – 7 years industry or equivalent customer services experience

    

**Please send you English resume to us

Established in 1965, Crown Group is the largest privately held transport and warehousing company in the world with over 110 offices in 40 countries and more than 3,000 employees worldwide today.
Crown Worldwide is one of the world's leading providers of mobility services, relocations, records management and logistics services for globally expanding companies.
We always look for professionals which are honest, responsible, team working, service mind and good communication to reinforce our team and share our values!

始创于1965年的嘉柏有限公司是一家在全球四十多个国家拥有超过110个分公司，全球员工超过3000人的物流和仓储公司。在物流，搬家，安居和文档管理等服务领域，以世界性的视野为各大跨国企业提供***的服务。
我们欢迎富有团队合作精神、真诚、有责任心和良好的服务意识和沟通能力的专业人士加入嘉柏团队。