客服主管
费尔特兰(北京)汽车产品有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:汽车及零配件 原材料和加工
职位信息
- 发布日期:2018-02-27
- 工作地点:北京-顺义区
- 工作经验:5-7年经验
- 学历要求:本科
- 职位月薪:1-1.5万/月
- 职位类别:客服主管
职位描述
1. Process and manage customer's orders in compliance with order fulfillment process guidelines, function's performance standard and business rules with competences in Filtran Management System.
2. Schedule delivery plans and track order status of overall order process with highlights in delivery of the right products, and documents follow up for smooth delivery of \products to customers.
3. Work closely with other teams to solve problem at each stage of pre-order entry, order entry, post order entry.
4. Perform any and all work related to customer service performance and customer satisfaction (e.g., reporting on customer satisfaction metrics and customer complaint process, Customer Website); to reporting, investigating and resolving any customer complaints (e.g. quality issues, delivery time issues, etc.)
5. Implement processes to ensure effective planning of ECN, phase outs or new launches.
6. Implement and control process in cases of abnormal changes in the customer forecasts/demands potentially affecting capacity, material pipeline –shortages, excess and / or obsolete.
任职要求:
1. Bachelor's degree or above in logistics, engineering or related fields.
2. At least 3 years working experience in Production Planning/Fulfillment area, auto parts manufacturing plant preferred.
3. Good English communication skills in speaking & written.
4. Knowledge in MRP/ERP system, SAP experience is preferred.
5. Demonstrated ability to work effectively in an interdisciplinary team enviroment, as well as independently. Can develop and establish good team work/relationships with all depts.
6. Strong communication and listening skills.
职能类别: 客服主管
关键字: 客服主管
公司介绍
费尔特兰总部设在美国伊利诺伊州的德斯普雷恩城;俄克拉荷马州静水市有我们的全球研发及产品测试认证中心,为现在和未来的自动变速箱传动、系统过滤进行研究、开发和提供解决方案;在美国伊利诺伊德斯普雷恩、德国莫斯巴赫以及中国北京,我们拥有设备精良、生产先进的制造工厂为全球客户提供支持;同时我们在美国密歇根州法明顿山和日本静冈的销售及工程办公室会为我们的客户提供日常的支持与服务。
我们的产品开发工程师们运用最先进的CFD(计算流体力学)、FEA(有限元分析)以及SuFis?(仿真软件)工具进行创新设计和最具信赖的滤清系统解决方案。在全球我们拥有超过600名员工,他们与客户和供应商们保持着紧密的联系,以制造并准时交付出高品质的产品。
质量是我们精益生产经营理念的基石。所有环节包括新产品开发、制造以及分销全部都受控于费尔特兰全球质量管理体系。
联系方式
- 公司地址:上班地址:顺义天竺空港保税区A区内竺园二街三号