Manager Field Service/现场服务经理（暖通产品）_TT(职位编号：REF9932W)
博世热力技术（北京）有限公司
- 公司规模：150-500人
- 公司性质：外资（欧美）
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2018-02-07
- 工作地点：北京
- 工作经验：5-7年经验
- 职位类别：售后服务/客户服务
职位描述
Company Description
Job Description
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.
Job Description
- Establish projects, activities to further increase customer satisfaction, and turnover
- Policy and process development and improvement
- Field service budget definition and control
- Nationwide arrangement of service interventions (chargeable and non-chargeable)
- Service quality measurement, -mgmt and –improvement
- Promotion of services and spare parts
- Warranty claim evaluation from technical side
- Complaint mgmt (incl. crisis mgmt) support from technical side
- Service and spare parts promotion
- Support at spare parts stock planning and forecasting
- KPI reporting
- Market research support (competitor data etc.)
- Training of field service team
- Service partner development plan & management
- Other duties as assigned
Qualifications
- University Degree in business administration or technical etc.
- Min. 5 years professional experience in similar position in after- sales service, working experience in an MNC is preferable
Strong technical background in products sold in HVAC field (Wall Hung boiler, Water Heater, Industrial Boiler, Air conditioner etc..)
After-sales service knowledge: standards, policies, processes, service QM & KPI
Experience working with external service providers is preferred
- Understanding of spare parts demand planning is preferred
- Good English language skill
Additional Information
工作地点：北京市经济技术开发区永昌南路
职能类别： 售后服务/客户服务
公司介绍
博世热力技术(北京）有限公司是Bosch Thermotechnik Holding B.V.（博世热力技术控股有限公司）在中国的独资子公司，于2000年成立，主要向中国市场销售来自欧洲的多种系列铸铁锅炉、钢制锅炉、壁挂炉、太阳能、热泵、热水器及其配件等。公司总部位于北京，目前共有员工300余名，其业务遍及全国 36个省市，并分别在上海、西安设有分公司及售后服务中心,在南京建有生产太阳能产品的工厂。为各类用户提供完整的供热系统解决方案，而不是单单作为锅炉供应商，正是博世热力技术(北京)有限公司的发展目标。
Bosch Thermotechnology (Beijing) Co., Ltd. is wholly foreign owned subsidiaries of Bosch Thermotechnik Holding B.V. Founded in 2000, the company is mainly in business of distributing products to China Markets, including Cast-ironing Boilers, Steel Boilers, Wall-hung Boilers and its accessories, water heater, as well as Solar and Heat pump products. The head office is located in Beijing. There are above 300 staffs. Our business spread over 36 provinces around China, and have branch company and after sales service centers in Shanghai and Xi’an. In Nanjing, there is a manufactory of solar products. Our mission is not only to be a boiler supplier, but also to provide entire heating system solutions to meet various requirements by our customers.
Imprint: ****************/en/terms-of-use/provider
Privacy Statement: ****************/en/terms-of-use/privacy-statement
Bosch Thermotechnology (Beijing) Co., Ltd. is wholly foreign owned subsidiaries of Bosch Thermotechnik Holding B.V. Founded in 2000, the company is mainly in business of distributing products to China Markets, including Cast-ironing Boilers, Steel Boilers, Wall-hung Boilers and its accessories, water heater, as well as Solar and Heat pump products. The head office is located in Beijing. There are above 300 staffs. Our business spread over 36 provinces around China, and have branch company and after sales service centers in Shanghai and Xi’an. In Nanjing, there is a manufactory of solar products. Our mission is not only to be a boiler supplier, but also to provide entire heating system solutions to meet various requirements by our customers.
Imprint: ****************/en/terms-of-use/provider
Privacy Statement: ****************/en/terms-of-use/privacy-statement