北京招聘

Job Description

The Global Service Desk works mainly based on a series of applications and systems. You will answer the calls from the world regarding the application usage issues and questions. As a member of the Global Application Center, you work closely with the application consultants and technical consultants who give you the second-line support.

Education and Working Experience Qualification

Official University education

Computer Science or related major are preferred

Work experience with Helpdesk or Service Desk is preferred

Technical skills

Have a general understanding of IT and administrative IT applications

Pharma knowledge is preferred

Non technical skills

Good Written and Spoken English is highly required when you should communicate in English as daily working language

Service-minded behavior with the good customer care

Good team work Spirit

The job has a direct influence on the team’s service objectives. Good execution of the job is crucial for customer perception of NNIT as a service organization.

Other Requirement

As a start, you are only required to work for Danish business hours which are from 14:30 to 22:30 China time. From a future plan, you should be available for 24*7 shift plan. You should be in good health concition.

工作地址 天津市南开区南京路358号今晚大厦A座20-21层

NNIT是丹麦领先的IT咨询公司，致力于运用IT技术解决生命科学行业的各种复杂挑战。过去的十多年，我们将***的技术应用于软件开发，业务流程和多方沟通中，我们全方位的解决方案帮助客户提高运营效率，同时实现企业的经营目标。NNIT根植于全球知名生物制药企业诺和诺德， 因此我们能深刻理解生命科学行业的特点、挑战和需求，开发并实施成熟、高效的解决方案。

NNIT于2007年9月1日建立中国分公司，并面向欧洲客户提供服务。NNIT中国一直是诺和诺德重要的IT服务商，而在获得外部客户的同时，吸收了更多信息化管理的系统知识，使自身的流程和业务更加专业，具有更强的竞争力。这反过来也让诺和诺德受益匪浅，能够获取更好的IT支持。

在几年的实践中，NNIT中国用较少的成本提高了其所获得的IT服务质量，也飞速成长为一家规模超过800人，实力超群的IT公司。NNIT中国分部提供的服务涵盖包括IT战略咨询、解决方案开发、系统运营维护、日常技术支持在内的所有业务领域，并成为了NNIT面向欧洲客户的重要交付中心。如今NNIT中国拥有更多的自主权，更大的灵活性，也能够更好地投资在人才储备等未来的发展上，越发具有活力。

欢迎访问NNIT中文官网，了解更多关于NNIT中国的资讯。