北京招聘

Job summary:

Ningxia Western Cloud Data Technology Co., Ltd is a newly formed independent company that aims to be a nationwide leader in providing public cloud services to China based and multi-national companies with customers in China. Headquartered in Zhongwei of Ningxia, and it is a fully licensed and certified IDC and ISP provider. Through its strategic cooperation with AWS, Ningxia Western Cloud Data Technology Co., Ltd will be the operator of AWS Cloud services in the Ningxia Region. Ningxia Western Cloud Data Technology Co., Ltd is a strong contributor to the comprehensive upgrade of technology infrastructure, development of talent and expansion of the cloud ecosystem of Ningxia province and is investing heavily to develop its capabilities in Ningxia and beyond.

As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help our largest customers navigate the operational challenges of cloud computing. You will work one-on-one with our top-tier customers, supporting the software development lifecycle for cloud services, operations management of active services, and business relationships with NWCD.

In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Amazon Web Services within organizations ranging from new start-ups to large enterprise customers. You must possess customer-facing skills that enable you to drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the cloud.

As a Technical Account Manager, you will be the primary operational point of contact for one or more customers, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience, troubleshooting application, network, database, and architectural challenges using the suite of internal tools as well as your existing knowledge and toolkits. You will work across customer organizations to ensure customers’ applications are well designed and scale to the needs of the world’s largest events. In this role, you will also act as the voice of the customer within NWCD to escalate problems and to drive prioritization of business needs for our customers.

Job responsibilities in details:

• Champion and advocate for Enterprise customers within NWCD (be their voice)
• Solve technical issues and work directly with NWCD engineers to ensure that customer issues are resolved as expediently as possible
• Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Help Enterprise customers define IT and business processes that work well with cloud deployments
• Engage with Director and C-Level executives to translate business needs into technical and operational plans
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Analyze and present operational reviews to customer leadership

Job primary requirements:

• Excellent Mandarin and English speaking skills
• 7+ years design/implementation/operations/consulting experience with distributed applications
• Experience managing large scale environments including escalations, incident, problem, and service availability
• Demonstrated ability to adapt to new technologies and learn quickly
• Customer-facing experience as a technical lead
• Exceptional customer focus and bias for action
• Candidates must have excellent oral and written communication skills
• High level of comfort communicating effectively across internal and external organizations
• Presentation skills; high degree of comfort with both large and small audiences
• Bachelor’s degree or equivalent work experience required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired
• Travel to client locations as needed (including Taiwan, China and other regions)

Broad experience across several of the following areas:

• Linux system administration and troubleshooting (Windows experience is a plus.)
• Network protocols and troubleshooting (Layer 4 – Layer 7 knowledge is a must)
• Operations Management
• Internet technologies including HTTP, SMTP, DNS, TLS/SSL, SSH, VPN etc.
• Service Oriented Architecture
• Databases administration, troubleshooting and performance tuning (relational and non-relational)
• Software design, development and deployment
• Internet Content distribution network.
• Scripting / Automation
• IT Security
• >Job preferred requirements:
• 10+ years IT/Technical Industry experience
• Experience working directly with Enterprise customers
• Technical Program Management experience
• Ability to manage multiple tasks and projects in a fast-moving environment
• Strong written communication skills; this role will require the creation of content such as whitepapers and other written deliverables
• Coding experience and knowledge of development methodologies in the internet industry.
• Developing or administration experience on Big Data/Hadoop
• Large scale and highly distributed environments

宁夏西云数据科技有限公司（NWCD）成立于2015年2月，注册资本 5000万元人民币，是一家致力于成为国内云服务领导者的提供商。拥有完整的IDC，ISP运营资质。志在以先进技术、优质资源和高品质服务， 向广大开发者，中国本地企业和跨国企业客户提供卓越的云服务。NWCD已与Amazon Web Services, Inc(AWS)展开战略合作，依托其在宁夏中卫的基础设施和AWS云技术，向中国用户提供更优异的AWS云服务。