北京招聘

职位描述：
Major Responsibilities:
1> Be the customer’s key contact and interface for all quality related aspects and fully responsible for handling customer quality complaints.
2> Act as focal point for all quality related customer communications (internally and externally)
3> Work with customers to verify and understand customer preference, Address customer issues and update customers in a timely manner regarding to the status of the quality issues or enquires
4> Provide feedback to internal team regarding to customers demand on quality standard, expectation on product quality, and drive for continuous improvements Prepare and update all necessary quality reports as required by customers.
5> Handling customer complaints（0 km and warranty), ensure customer complaints are reported and taken Containment actions in timely. Organize the internal departments to analysis and solve customer complaints. Lead 8D activity to ensure good root cause analysis and take corrective / preventive actions , Carry out verification of effectiveness of actions , provide 8D report to customer time
6> Lead customer(and CQC,CCC) plant audit or visit, according to customer requirements, coordinate the internal department to prepare the related information and production schedule , follow up customer finding and ensure the finding can be closed in timely
7> Responsible for establishing good communication and cooperation with customers, timely and actively feedback information, continuously improvement of the quality level in order to exceed customer expectations. Actively and quickly handle customer complaints, the management statistical analysis of the customer quality data for and continuous improvement
8> According to customer complaints situation to take containment action ,such as onsite support , sorting , confirm for customer return part etc.
9> Other tasks assigned by superior manager

Requirements:
1. College Degree or above in mechanical or electronics engineering
2. Minimum 5 years customer quality working experience, experienced in lighting field is a plus.
3. Be familiar with TS/QS system and quality tools including PPAP, APQP, SPC, FMEA, CP, MSA, 8D process etc.
4. Be knowledgeable in problem solving process as well as general quality tools application.
5. Strong problem solving skill. Be able to find root cause and drive for improvement.
6. Proficiency in Microsoft Office (Word, Excel, PowerPoint).
7. Experience in SAP is preferred.

索恩照明
作为奥德堡集团的一员，索恩照明为全球客户提供室内及户外灯具和一体化控制系统的照明方案，并在国际照明行业内得到高度认可和深受客户的信赖。我们的使命是为所有人提供优质的照明。在商超百货，专业展厅，体育场所，道路及城市景观，商务楼宇，教育院校和工业厂房，都可以找到索恩照明的卓越示范。我们掌握国际前沿的照明控制技术，专注于数字一体化控制系统的开发。我们的目标是超越世界各地客户的期望，成为值得信任、可靠专业的节能照明方案的长期合作伙伴。在保证照明质量，光效和舒适度的同时，我们为客户提供更节能的照明方案。
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奥德堡照明
作为享誉国际的一体化照明解决方案的供应商，奥德堡照明致力于让人们感受光与建筑的交融。我们一直走在创新的最前沿，并为创造专业***的室内灯具和照明管理系统而不懈努力。凭借我们在零售商业项目中照明设计和应用的丰富经验和技术，奥德堡照明是您创造和实现照明解决方案的理想伙伴。奥德堡集团的总部位于奥地利的多恩比恩，奥德堡照明是集团旗下的高端照明品牌。
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人才招募
索恩/奥德堡照明在蓬勃发展中，因此，我们求贤若渴，欢迎贤良人士加盟并与公司一同成长！
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