北京招聘

职位描述：
A week in the life of a Customer Service:
? Responsible of collecting the necessary inputs to launch production. Order Entry process
? To ensure the delivery of an order according to the terms agreed on Purchasing Order.
? To process artworks from the clients to obtain Artwork approval
? To confirm the reception of BAP approval and input files for production order launching.
? Communication with the client concerning the status order, the inputs required, delivery dates, shipments, etc.
? To send the shipment documentation (invoice, packing list, AWB, etc), whn applicable
? Presence with the client to detect needs and requirements
? To negotiate the best delivery date with Planning, according to the clients’ date required (if needed)
? To keep the clients binders updated for audits
? To enter customer complaints, to give follow up to complaints and to send the complaint report to the client



Knowledge, Skills and Experience:
? To succeed at this job, you must have: proficient ERP, Microsoft Office, have basic knowledge in contract management, export, sales knowledge and logistics.
Also a proactive employee and innovative thinker
? Strong communications skills both verbal and written
? You must be: very strong understanding of Order Entry Process and production planning
? We would like someone to join our team who is: is customer-oriented, organized, autonomous, team player, has excellent verbal and written communication skills, works well under pressure; and is willing to go above and beyond to ensure customers’ needs are met
? You must have: fluent in English.
? We are looking for someone with: 2 years of experience in customer service or related role

Gemalto, a Thales company.

About Thales.
The people who make the world go round – they rely on Thales.

Thales is a global organization with operations on all continents serving five major markets, all of them of vital importance for our societies: aerospace, space, ground transportation, defence and security, and digital security.

Our customers come to us with big ambitions: to make life better, to keep us safer. Combining a unique diversity of expertise, talents and cultures, our architects design and deliver extraordinary high technology solutions. Solutions that make tomorrow possible, today. From the bottom of the oceans to the depths of space and cyberspace, we help our customers think smarter and act faster – mastering ever greater complexity at every decisive moment along the way.

Thales generated revenues of 19 billion in 2018(including previous Gemalto revenue), with 80,000 employees in 68 countries.


金雅拓，泰雷兹旗下公司

关于泰雷兹
推动世界运转的人们，无不依赖泰雷兹。

泰雷兹是一家业务遍及各大洲的国际企业，所服务的五大业务市场对各国社会至关重要，包括航空、航天、地面交通、防务与安全以及数字安全。

志存高远者选择携手泰雷兹：为人类打造更美好的生活、更安全的世界。集独一无二的广泛专长、各领域人才、多元文化于一体，我们的规划大师们设计并提供卓越的高科技解决方案，将未来的无限可能，变成今日的触手可及。从茫茫深海、至浩瀚宇宙、再到网络空间，我们帮助客户更智慧地思考、更迅速地行动，掌控日益加剧的复杂局势，从容应对每个决策关头。全力以赴，竭尽所能。

泰雷兹在68个国家和地区拥有8万多名员工，2018年营收约为190亿欧元(包含金雅拓合并前营收)。